**Responsibilities**:
**Key **Activities**, **Respons**i**bilities**, Account**a**bilities**:
- Coordinate all load and shipment processes with local plant / warehouse / terminal personnel, carriers and freight forwarders to ensure on time delivery to internal or external customer
- Proactively monitor open orders and deliveries to avoid and resolve issues at the earliest possibility and mitigate negative impact of unavoidable disturbances
- Key transactional contact for customers, 3rd party logistics service providers and freight forwarders
- Ensure adherence to defined operational escalation process to leads, regional experts and plant personnel when encountering unforeseen delays in shipping from plant and ultimate delivery to customer.
- Manage exceptions and emergency situations
- Assist with resolution of freight invoice discrepancies
- Document, investigate and follow up of internal and external complaints
- Recommend process improvement including investigation of quality failures and the development of preventive and corrective actions for quality failures
- Maintain key internal relationships including business, sales, supply chain planning,



logistics procurement, product management and further functions.
**Key deliverable**s / **Expectations**:
- Run regular (weekly, monthly, quarterly) operational and KPI reports, share findings and trend with leadership, suggest potential improvement ideas where necessary
- Meet/exceed monthly KPI metrics and objectives
Qualifications:
**Requirements** / **Experiences**:
- 2-3 years (3-5 y for specialist) Logistic Operations, Export / Import experience
- Fluent English, Spanish, Portuguese is an advantage
- SAP knowledge
- Transportation systems knowledge (e.g. TMS)
**Competenc**es** / Behaviors**:
- Customer focused mindset
- Drive for results
- Strong, decisive personality
- Effective Time Management
- Troubleshooting/problem solving skills
- Ability to build relationships
- Ability to work in a general fast paced and complex environment
- Being flexible and adaptable to change
- Able to cope with stress (stress resistant)
- Responsibility and engagement

📌 Import/export Coordinator (Ciudad de México)
🏢 Celanese International
📍 Ciudad de México