Descripción y detalle de las actividades
- Act as the primary point of contact for senior customer representatives on quality-related matters.
- Lead customer meetings and quality reviews, providing detailed reports and updates on quality metrics.
- Manage high-priority customer complaints and escalations, ensuring timely and effective resolution.
- Lead and facilitate root cause analysis (RCA) investigations for complex or recurring customer issues.
- Oversee the implementation of corrective and preventive actions (CAPA) using methodologies such as 8D, 5-Why, and Six Sigma tools.
- Ensure issues are resolved systematically and do not reoccur by working closely with manufacturing and engineering teams.
- Oversee the quality performance of products and ensure compliance with customer requirements and internal standards.
- Drive continuous improvement initiatives across the organization by analyzing quality trends, customer complaints, and production data.
- Lead cross-functional projects aimed at enhancing product quality, process efficiency, and customer satisfaction.
- Collaborate with product design and development teams to ensure new products meet customer quality expectations from the outset.
- Develop and present high-level reports on customer quality performance, including key performance indicators (KPIs) and defect rates.
- Communicate findings and trends to senior management and customers, ensuring transparency and alignment.
- Track and report on the effectiveness of corrective actions and process improvements.
- Ensure compliance with industry-specific standards (e.g., ISO 9001, IATF 16949) and customer-specific requirements.
- Lead internal and external audits,



ensuring that customer requirements and quality system standards are met.
- Prepare and oversee customer quality audits and act as a key representative during these engagements.
Experiência y requisitos
**Education**: Bachelor’s degree in Engineering, Quality Management, or related field (Master’s degree preferred).
**Experience**:
- 7+ years of experience in quality engineering, with a focus on customer-facing roles in manufacturing or engineering environments.
- Proven track record of successfully resolving complex customer quality issues and driving quality improvements.
- Extensive experience with quality management systems, customer audits, and regulatory compliance.
**Skills**:
- Advanced knowledge of quality management tools such as Six Sigma, FMEA, 8D, 5-Why, and statistical process control (SPC).
- Strong leadership, communication, and negotiation skills, with the ability to build strong relationships with customers and internal teams.
- Proficiency in data analysis, root cause analysis, and quality software systems.
- Solid understanding of industry standards and regulations (ISO 9001, IATF 16949, or equivalent).
- Ability to manage multiple projects and prioritize work in a fast-paced environment.
**Certifications**:
- Certified Quality Engineer (CQE), Six Sigma Green Belt, or other relevant quality certifications preferred.
Beneficios
- Beneficios de acuerdo a la LFT
- Fondo de ahorro
**Número de vacantes** 1
**Área** Calidad
**Contrato** Permanente
**Modalidad** Presencial
**Turno** Diurno
**Jornada** Tiempo Completo
**Horario**
- Tiempo completo
**Estudios** Carrera con título competente
**Inglés **Hablado: Avanzado, Escrito: Avanzado
**Disponibilidad p. viajar** Si

📌 Senior Customer Quality Engineer (Mexicali)
🏢 Sin nombre
📍 Mexicali