**International company looking for talent to join our team!**
- WORKING SCHEDULE:_
- Monday to Thursday from 7:00 AM to 5:00 PM
- Friday from 7:00 AM to 3:00 PM
- DEPARTMENT DESCRIPTION:_
A company revolutionizing the way tenants tour homes! Since 2011, has powered over 15 million "self-tours" for more than 3,500 property operators.
The technology enables tenants to securely register for a vacant property using our smart lockbox, smart home, and locking technology, providing a unique, one-time access code.
- JOB DESCRIPTION:_
- Guide users through diagnostic processes and resolve technical concerns using tools and procedures.
- Work with cross-functional teams and escalate external issues through Salesforce when needed.
- Provide actionable insights and data analysis to enhance customer value.
- Participate in team meetings, offer feedback, and support process optimization.
- Develop a deeper understanding of products, integrations, and smart home technologies.
- Maintain accurate records and notes in systems like Salesforce, ZenDesk.
- PROFILE:_
- Previous experience in customer service or account management.
- Experience with Salesforce (or other comparable CRMs), support systems,



ticketing software, and best practices.
- Strong analytical and problem-solving skills.
- Proven ability to work in a fast-paced, team-oriented work environment.
- Technical aptitude and ability to identify alternative solutions to customer problems.
- Ability to handle multiple, critical, high-priority issues with a sense of urgency.
- Proficiency in Google Suite products.
- Excellent communication skills: verbal, written, interpersonal, with strong active listening abilities.
- Detail-oriented and reliable, with a positive and inquisitive attitude.
- Ability to multitask, prioritize, and collaborate effectively.
- Demonstrates a high level of self-motivation, drive, and proactiveness.
Tipo de puesto: Jornada completa
Sueldo: $20,000.00 al mes
Beneficios:
- Seguro de gastos médicos
- Vales de despensa
Pago complementario:
- Bono de productividad
Tipo de jornada:
- Lunes a viernes
Experiência:
- Tech Support: 1 año (Deseable)
- Call Center: 1 año (Deseable)
Idioma:
- Advanced English (Obligatorio)
Lugar de trabajo: Empleo presencial

📌 Bilingual Tech Support (Sahuaro)
🏢 Intugo
📍 Sahuaro