Our Customer Success department is looking to add a top-notch Senior CSM to be part of our implementation team in Mexico. We are searching for a talented, creative, and analytical persona to join us for a full-time basis.
If you want to become part of an international scale organization, enjoy great employee benefits and take-on as much responsibility as you can handle, then read on.
- Manage and own a client portfolio, working with technical and business departments alongside our general teams, building and maintaining a relationship with the C-level executives
- Primary professional entity for local CS team for complex business solutions
- Collaboration with our international personnel across departments
- Performing Data Integration & Management of Database processes
- Establish KPIs according to the sales process and client deliverables
- Ensure implementation process and timelines to reach on-time execution and client objectives, responsibility for the Customer Success process
- Identifying gaps within the software/implementation process and alignment with the relevant personnel in the company




- Monitor system usage and engagement level to achieve high client retention & success rate across the client portfolio
- Conduct a weekly sessions within the CS department & local team, communicate with clients upon necessity/demand
**Requirements**:
- Local residence in Mexico (CDMX)
- 3-5 years of experience as CSM Must, Retail Tech Background - advantage
- Fluent English skills, spoken and written - Must
- Academic degree with a Technological Background - Must
- Proven capabilities in Excel - Must
- MS SQL, BI Tools (Power BI) Knowledge/Experience - Advantage
- Programming Knowledge in Python - Advantage
- Knowledge/Experience with ERP systems/Information systems or Supply Chain
- Familiarity with the Retail market and environment
- Excellent analytical skills, technical and IT capabilities
- Self-learning skills, High communication skills & a Team player
- Willingness to travel within the region (Mexico & Latin America) to various clients

📌 Senior Csm Mexico (México)
🏢 1beat
📍 México