Overview:
**We Are PepsiCo**
Join PepsiCo and Dare for Better! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place.
Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our iconic brands consumed more than a billion times a day in more than 200 countries.
Our product portfolio, which includes 22 of the world's most iconic brands, such as Sabritas, Gamesa, Quaker, Pepsi, Gatorade and Sonrics, has been a part of Mexican homes for more than 116 years.
A career at PepsiCo means working in a culture where all people are welcome. Here, you can dare to be you. No matter who you are, where you're from, or who you love, you can always influence the people around you and make a positive impact in the world.
**Know more**:PepsiCoJobs
**Join PepsiCo, dare for better.**
**Responsibilities**:
**The Opportunity**:
Are you ready to take on a dynamic global role that drives impactful change? As the **Global Project Manager - Case Management**, you'll spearhead a transformative initiative to optimize and elevate case handling and resolution processes across the organization. Your focus will be on delivering efficient, timely, and customer-centric solutions while ensuring alignment with organizational goals and service excellence. By leading cross-functional teams, driving innovation, and implementing scalable processes, you’ll play a key role in enhancing operational efficiency, compliance, and customer satisfaction, shaping the future of our general service delivery.
**Your Impact**:
As the **Global Project Manager - Case Management**, you’ll be at the forefront of innovation,



contributing to organizational success through the following responsibilities:
- Develop and execute a comprehensive project plan to implement and adopt cutting-edge digital case management tools.
- Deliver on a global business case valued at $20MM, driving cost savings, revenue growth, improved cash flow, and enhanced service outcomes through digital solutions.
- Lead and align the digital roadmap for case management across six sectors, ensuring key deliverables and milestones are met.
- Support the design and implementation of global digital solutions as part of the "OM Zero Touch" initiative.
- Collaborate with sectors, capability centers, and IT teams to establish and execute a strategic roadmap and timeline.
- Drive alignment through participation in weekly governance meetings and periodic Steering Council presentations.
- Proactively resolve issues and escalate critical challenges that may impact project timelines and goals.
- Partner with IT teams to monitor solution development and deployment, ensuring alignment with horizontal functions.
- Champion the global change management and communications plan, ensuring successful adoption of new tools.
- Identify risks, gaps, and obstacles while developing proactive solutions to keep the project on track.
- Collaborate with Finance, HR, Global Procurement, Supply Chain, and IT to achieve optimal outcomes and solutions.




This is your chance to shape the future of global case management and make a measurable impact on a global scale. If you’re driven by innovation, strategic thinking, and cross-functional collaboration, we want to hear from you!
Qualifications:
**Who Are We Looking For?**
**Experience**
- ** Fluency in English**, both written and spoken, is required.
- Proven **experience in project management**.
- Demonstrated ability to work **collaboratively and proactively** with cross-functional teams across different sectors and business units.
- ** Proven ability to manage multiple competing priorities** effectively.
- Experience in **developing and deploying large IT and digital projects**.
- Strong **team player**, passionate about collaboration, coordination, and committed to teamwork in all situations.
**What can you expect from us**:
- Opportunities to learn and develop every day through a wide range of programs.
- Internal digital platforms that promote self-learning.
- Development programs according to Leadership skills.
- Specialized training according to the role.
- Learning experiences with internal and external providers.
- We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others.
- Financial wellness programs that will help you reach your goals in all stages of life
- A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.
- And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.
We are an equal opportunity employer and value diversity at our company. W

📌 Global Project Manager (Miguel Hidalgo)
🏢 PEPSICO
📍 Miguel Hidalgo