**Senior Manager, Managed Services**
Reports To**:Director, Client Logistics**
Location**:Monterrey, Nueva Leon**
Environment**: Onsite**
**Work Schedule**:
This position is full-time and onsite Monday through Friday from 8:00 AM to 5:00 PM with an hour break, but flexibility is available based on coverage.
**Who We Are**:
Recognized by Gartner in their Modern 4PL Market Guide, Redwood Logistics is at the forefront of industry innovation. Our cutting-edge supply chain technology pairs with the expertise of our brilliant minds to empower logistics execution across North America and Mexico.
Leveraging a comprehensive range of services, data-centric network solutions, and a seamlessly integrated platform, we have established our prominence as a key player in the mid-market segment within the freight tech industry.
Whether you’re just starting your career or are an established professional looking for your next opportunity, Redwood inspires innovation across teams to provide transformative solutions for our customers.
**Purpose of Your Work**:
**How You Make a Difference Everyday**:
**Primary Job Responsibilities**:
- Supervise and manage a team of 4+ direct reports within the operations department.
- Oversee day-to-day operations for key customers, ensuring adherence to contracts and specifications.
- Monitor performance, proactively identify challenges, and resolve issues to maintain customer satisfaction.
- Ensure team members are trained and conduct regular performance reviews to drive growth and improvement.
- Develop and enforce standard operating procedures, best practices, and performance expectations.
- Manage financial metrics, ensuring data integrity and accuracy for financial reporting.
- Lead team meetings, providing business updates and fostering team collaboration.




- Facilitate team building and employee development activities to enhance morale and retention.
- Address escalated customer issues, conduct business reviews, and maintain strong customer relationships.
- Availability outside of normal business hours may be required to address urgent issues and ensure timely communication with customers, as needed. Flexibility and responsiveness to business needs outside of standard operating hours are essential
- Collaborate with cross-functional teams to improve operational efficiencies and customer service.
- Monitor and analyze KPIs for key customers and drive continuous performance improvement.
- Cultivate and manage relationships with vendors and stakeholders, working closely with internal resources to optimize the customer experience.
- Cultivate a culture of accountability, motivation, and skill development within the team.
- Lead and support team growth, foster collaboration, and set an example during challenging situations.
- Participate in sales calls, offering operational expertise to support prospective customers.
- Contribute to strategic planning, identifying opportunities for productivity, quality, and employee engagement improvements.
- Collaborate with senior leadership on cross-functional initiatives to solve business challenges and improve morale.
- Provide after-hours support when necessary, including nights, weekends, and on-call responses.




- Participate in annual budgeting and forecasting processes; identify cost-saving and efficiency opportunities.
- Recommend customer growth opportunities and continuous improvement strategies to senior leadership.
**Skills Needed**:
- Strong understanding of operational processes and best practices
- Unwavering integrity and a strong commitment to upholding compliance standards and ethical behavior, consistently aligning with organizational values
- Ability to analyze workflows and identify areas for improvement
- Excellent problem-solving and decision-making skills.
- Strong ability to make informed decisions under pressure in a fast-paced environment
- Effective communication skills, with the ability to simplify complex concepts for diverse stakeholders
- Proven leadership and team management capabilities
- Experience overseeing large teams and managing day-to-day operations
- Ability to foster a positive and productive work environment
- Strong collaboration skills to work across cross-functional teams
- Expertise in career development and employee growth initiatives
- Conflict resolution and escalation management skills
- High attention to detail and strong organizational skills
- Experience with Transportation Management Systems (TMS)
- Strong data accuracy and financial integrity in reporting
- Ability to prioritize tasks and manage multiple responsibilities simultaneously
- Ability to coach, mentor, and guide direct reports
- Ability to manage and drive continuous improvement initiatives
- Proficiency in performance metrics and reporting tools
- Adaptability and a proactive approach to operational challenges
**You’ve Got This?**
- Bilingual in English and Spanish, with proficient verbal and written communication skills in bot

📌 Senor (Monterrey)
🏢 Redwood Logistics
📍 Monterrey