Summary
The Room Service Assistant Manager is responsible for overseeing the day-to-day operations of the in-room dining service, ensuring a high level of guest satisfaction, operational efficiency, and adherence to hotel service standards. Reporting to the All Day Dining Manager, this role plays a key part in delivering exceptional room service experiences while managing staff, optimizing workflows, and maintaining quality and hygiene standards.
**Key Responsibilities**:
**Operational Management**
- Supervise and coordinate all aspects of the in-room dining service, ensuring timely and accurate order delivery.
- Assist in developing and implementing service procedures to enhance efficiency and guest satisfaction.
- Monitor order-taking, preparation, and delivery processes to uphold quality and presentation standards.
- Oversee the handling of special requests, dietary requirements, and VIP amenities.
- Ensure compliance with health, safety, and sanitation regulations.
**Guest Experience & Service Excellence**
- Maintain a guest-centric approach by ensuring prompt and professional service at all times.
- Address guest inquiries, complaints, and concerns, taking prompt action to resolve issues.
- Gather guest feedback to identify areas for improvement and enhance service offerings.




- Collaborate with the All Day Dining Manager to introduce new menu items and promotions.
**Team Leadership & Training**
- Lead, motivate, and train the in-room dining team to uphold service excellence.
- Conduct regular briefings and training sessions to ensure staff are knowledgeable about menu items, allergens, and service etiquette.
- Assist with staff scheduling, task assignments, and performance evaluations.
- Support a positive work environment that fosters teamwork, professionalism, and continuous improvement.
**Financial & Inventory Management**
- Assist in monitoring room service sales, costs, and profitability.
- Work with the All Day Dining Manager to control expenses and minimize waste.
- Oversee stock levels of in-room dining supplies and coordinate with procurement to ensure availability.
- Conduct regular inventory checks and ensure proper storage and handling of food and beverage items.
**Qualifications**:
- Diploma or degree in Hospitality Management, Food & Beverage, or a related field.
- Minimum of 2-3 years of experience in food & beverage service, preferably in luxury in-room dining
- Strong leadership and team management skills.
- Excellent communication and guest service skills.
- Knowledge of food safety, hygiene, and service standards.
- Advanced English Level

📌 Room Service Assistant Manager (Cabo San Lucas)
🏢 Park Hyatt Los Cabos Hotel & Residences
📍 Cabo San Lucas