At SpotOn, we're helping restaurants and small businesses compete and win with adaptable payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their customers and employees.
Recently, SpotOn was:
- Named one of Fast Company's Most Innovative Companies of 2024
- Awarded Great Places to Work and Built In's Best Workplaces for the third year in a row
- Selected as the Best Overall Restaurant POS by NerdWallet
- Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users
We're committed to caring hard and moving fast so that we can continue to grow and make a positive impact together.
That's where you come in.
**Join Our Customer Service Team as a Customer Service Representative!**
**Position Overview**: Are you passionate about delivering top-tier customer service? SpotOn is looking for a dedicated **Customer Service Representative** to join our team and ensure our customers receive the highest level of support and satisfaction.
**Responsibilities**:
- Deliver **exceptional customer service** through both verbal and written communication, ensuring a positive customer experience at all times.
- Provide **clear and concise explanations** to customers regarding charges,



rates, and statements.
- Handle **difficult and high-stress situations** with professionalism, using strong problem-solving and de-escalation skills.
- Collaborate with internal teams to resolve customer inquiries quickly and efficiently.
- Maintain **accurate records** of customer interactions to ensure seamless service and follow-ups.
**Requirements**:
- **Advanced English (C1 level)**:
- **1-3 years of experience** in customer service and tech support
- Strong **customer relationship skills** and a passion for exceeding customer expectations
- Proven ability to **troubleshoot** and resolve customer issues effectively
- Excellent **interpersonal and communication skills** to build strong customer relationships
- Ability to **stay calm under pressure** and de-escalate challenging situations professionally
- High school diploma or equivalent (minimum); university or technical studies preferred
**What We Offer**:
- **Base Salary**: $18,250.00 MXN + **Performance Bonus**: $3,660.00 MXN
- **Food Vouchers**: $1,500.00 MXN per month
- **Comprehensive Benefits**: Law benefits, SGMM, Visual Insurance, Dental Insurance, Life Insurance
- **Work-Life Balance**: Two days off per week
- **Perks**: Total Pass (gym membership), Career Development & Growth Opportunities
LI-Onsite
SpotOn is an e-verify company.

📌 Customer Service Representative (Ciudad de México)
🏢 Spoton: Corporate
📍 Ciudad de México