We are cureently lookin for a Key Account Manager Consumer General Account Program based in Mexico City.
** Your Role**: To act in that scope as the leading Kuehne Nagel representative towards the customer across all services and business units, to qualifie account intelligence and translates same into addressable business targets. All captured in an evolving and agreed account plan/customer strategy process. Maintains and develops direct and personal relations with key customer stakeholders, and conducts key account management activities in accordance with Key Account Program guidelines.
** Your Responsibilities**: Directly manages Key Account, in accordance with agreed targets, goals and based on company guidelines, eliciting customer needs and selling our offer portfolio
- Understands the customers organization and decision making process
- Understands the customers business model and business environment as well as the competitive environment of the customer
- Negotiates rates and service contracts with customers in alignment with the BU’s and ensures all commercial requirements are documented and maintained as needed by the BU’s
- Understand, at an expert level, the vertical service offerings
- Complies with sales management processes and systems and ensures correct and timely updates (CRM/CoreLog system)
- Monitors monthly performance (pipeline, wins,



losses, RFP opportunities, consulting activities, financial related including Days Sales Outstanding and Credit) against set targets, and ensures immediate actions taken in case of deviations (incl. timely / accurate reporting)
- Ensures that account plan is in place based on the Key Account Planning Process and template and signed off by the respective sales manager
- Effectively hands over and transitions new business into operations to ensure that customer requirements and commitments are met
- Conduct regular and structured review sessions with assigned customers including; process for continuous improvement and innovation, review of customer strategy and priorities as well as operational excellence delivery
**Your Skills and Experiences**:
Bachelor's Degree in International Business
Experience in the freight forwarding industry at least 5 years
Strong Commercial background
Fluent in English / Portuguese desirable
Soft Skills:
Effective communication
Collaboration
Negotiation
Information control
Data analysis
EXTERNAL
**About Kuehne+Nagel**
With over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.
CONTACT
Diana Abeja

📌 Key Account Manager Consumer Global Account Program (Ciudad de México)
🏢 Kuehne+Nagel
📍 Ciudad de México