We’re looking for a Customer Support Engineer (IAM / EAM) with strong experience in Identity & Access Management (IAM) to join a fast-growing Healthcare IT Security environment.

If you enjoy solving complex authentication issues, working with enterprise systems, and making a real impact in critical environments—this role is for you.

What You’ll Be Doing

You’ll be at the heart of customer success, supporting enterprise clients across the full product lifecycle:

- Diagnose and resolve complex authentication & access issues (SSO, MFA, directory integrations)
- Troubleshoot in networked and virtualized environments
- Analyze logs, isolate root causes, and reproduce customer scenarios
- Work closely with customers, partners, and engineering teams
- Support critical incidents in a 24/7 rotation model
- Escalate product bugs and reliability issues to engineering

What We’re Looking For (Must-Have Skills)

- Troubleshooting:



Strong debugging, log analysis, certificates & directory integrations
- Environment: Enterprise systems (Windows/macOS, endpoints; Citrix is a plus)
- Communication: Strong English + ability to explain technical issues clearly

How You Work

- Analytical, structured problem-solver
- Strong prioritization & time management skills
- Comfortable in 24/7 support rotations
- Fast learner, continuously improving your technical expertise

About the Project

You’ll be working with a leading Healthcare IT Security company, helping organizations:

- Strengthen authentication and compliance
- Improve productivity through secure access solutions

Interested or know someone who fits? Let’s connect!

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📌 Customer Support Engineer (Centro)
🏢 GlobalLogic
📍 Centro