Ensure effective management of Interactive Response Technology Quality Compliance activities of Compliance staff and individual projects during development and maintenance phases in a manner that ensures quality and efficiency.
**What you will be doing**:
- Managing and maintaining the quality compliance program to ensure alignment with industry standards, regulations, and company policies.
- Overseeing internal and external audits, including planning, execution, and follow-up on corrective actions to ensure continuous compliance.
- Collaborating with cross-functional teams to integrate quality and compliance requirements into daily operations and project workflows.
- Developing and implementing quality management systems (QMS) and ensuring continuous improvement of compliance processes.
- Monitoring and reporting on compliance performance, including risk management and the identification of potential areas for improvement.
- Ensuring that all staff are trained and aware of compliance requirements, regulations, and best practices through regular training sessions and updates.
**You are**:
- Bachelor’s degree in quality management, regulatory affairs, or a related field is preferred, with extensive experience in quality compliance or quality assurance.
- Proven experience in managing compliance programs, quality management systems, and audit processes within a regulated environment.
- Strong leadership and team management skills, with the ability to guide cross-functional teams and maintain high standards of compliance.




- Excellent communication and collaboration skills, with the ability to work effectively across departments and with external regulatory bodies.
- Strong problem-solving abilities, with experience in identifying compliance risks and implementing corrective and preventive actions (CAPAs).
- Detail-oriented and proactive, with a commitment to maintaining the highest quality standards and regulatory compliance
**What ICON can offer you**:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.
In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.
Our benefits examples include:
- Various annual leave entitlements
- A range of health insurance offerings to suit you and your family’s needs
- Competitive retirement planning offerings to maximise savings and plan with confidence for the years ahead
- General Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being
- Life assurance
- Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others

📌 Manager, Quality Compliance (México)
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📍 México