We are seeking a **Senior Data Analyst** to enhance our team.
In this role, you will play a key part in providing exceptional support for our clients. You will leverage your expertise in data analysis and technical troubleshooting to ensure customer satisfaction and timely resolutions.
**Responsibilities**
- Diagnose and resolve issues while tracking progress according to defined service level objectives
- Maintain high customer satisfaction scores by adhering to quality standards
- Utilize troubleshooting tools to identify root causes and provide assessments
- Document internal classification queries for future analysis and preventative actions
- File issue reports to Customer engineers and help document desired behaviors
- Assist engineers with complex product bugs and drive them to resolution
- Manage community tasks as required by the business
- Address customer-specific requirements in architectural design solutions
- Follow escalation procedures for operational issues
- Communicate effectively with the business regarding operational issues
**Requirements**:
- 3 years of experience in support projects or 24x7 environments
- Advanced English proficiency at B2+/C1 level
- Background in customer service and customer experience
- Strong ability to communicate technical content in a structured way
- Experience collaborating with global teams
- 2 years of experience in projects requiring significant data processing
- Familiarity with at least one Big Data technology such as Hadoop or MapReduce
- Understanding of distributed computing principles
- Proficiency in at least one programming language like Java or Python
- Capability to troubleshoot and resolve complex technical issues
- Knowledge of cloud environments
**We offer**




- Career plan and real growth opportunities
- Unlimited access to LinkedIn learning solutions
- International Mobility Plan within 25 countries
- Constant training, mentoring, online corporate courses, eLearning and more
- English classes with a certified teacher
- Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)
- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
- Flexible work schedule and dress code
- Collaborate in a multicultural environment and share best practices from around the globe
- Hired directly by EPAM & 100% under payroll
- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
- 13 % employee savings fund, capped to the law limit
- Grocery coupons
- 30 days December bonus
- Employee Stock Purchase Plan
- 12 vacations days plus 4 floating days
- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
- Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more
EPAM is a leading integral provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

📌 Senior Data Analyst (Guadalajara)
🏢 Epam Systems
📍 Guadalajara