**_Please be sure to submit resumes in English only - this is a remote role but working for a US-based company. Thank you!_** **Responsibilities** - **Customer Communication & Support** - Serve as a key point of contact for retail customer inquiries, providing timely responses to questions about order status, tracking, documentation (BOLs, PODs, etc.) and more. - Support the processing and tracking of returns (RTVs), credits, and other service-related issues. - Communicate escalated or complex issues to the Retail Operations Manager and Sales leaders. - **Reporting & Tracking** - Maintain and distribute weekly reports, including Out-of-Stock (OOS) and Cut Reports, to ensure clear visibility into order fulfillment. - Assist in maintaining dashboards and trackers related to customer performance, shipments, and issue resolution. - Help identify recurring issues or notable trends through data analysis, flagging and communicating them for further action. - **Cross-Functional Coordination** - Collaborate with the Sales, Supply Chain, and Finance teams to help resolve order discrepancies, shipment delays, and pricing disputes. - Work with the IT and Sales teams to build report automation and support process improvement projects. - **Operational Support** - Assist with customer portal updates, order entry support, and other administrative tasks to ensure smooth retail execution. - Support Sales team meetings, capturing action items and coordinating follow-ups. - **Miscellaneous** - Additional responsibilities as assigned. - Some travel (<5%) may be required, with advance notice provided to the employee. **Qualifications** - Minimum 1-2+ years of experience in sales operations, customer service,



or retail coordination (CPG industry strongly preferred). - Strong written and verbal English communication skills and exceptional customer service instincts with a solution-oriented approach. - Excellent attention to detail and ability to consistently and reliably follow through on tasks and communication; strong organizational and time management skills. - Ability to adapt, prioritize and multitask in a fast-paced, shifting environment. - Advanced analytical skills and proficiency working in Excel required; demonstrated experience with ERPs/order systems and shipment portals preferred. - Proactive and collaborative mindset with a team-oriented attitude and willingness to learn. **Physical Requirements** - Must be able to exert up to 10 pounds of force occasionally or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. - This role involves sitting most of the time, but may also involve moving for brief periods of time. **Benefits Summary** - Competitive compensation. - Paid vacation, sick, and volunteer time. - Paid holidays. - Medical insurance. - 13th month pay. - Home office and health & wellness stipends. **The Culture at MaryRuth’s** We are a fast-growing startup with a small, unified team that has a lot of fun and a big drive to change the world through our products. We are primarily an E-commerce, health-conscious company with a focus on creating vegan and organic vitamins and supplements for everyone. We believe our work benefits from the diverse perspectives of our employees. As such, MaryRuth’s celebrates inclusion and is committed to equal opportunity employment.

📌 Sales Operations Coordinator (Mx) (Ciudad de México)
🏢 MaryRuth's
📍 Ciudad de México