Customer Success Manager - Workflows & Sales Engineering
Full-time | Remote
**ROLE OVERVIEW**
The Customer Success Manager (CSM) designs, implements, and optimizes AI-powered workflows for enterprise customers and supports account executives during late-stage sales cycles. The role blends client communication, solution architecture, and execution oversight.
**CORE RESPONSIBILITIES**
Workflow Design
- Translate business objectives into scalable AI workflows.
- Define data inputs, integration points, and performance metrics with client technical teams.
Implementation & Adoption
- Lead end-to-end deployment plans, coordinating internal engineers and client stakeholders.
- Remove blockers, document configurations, and ensure on-schedule launches.
Sales Enablement
- Join sales calls to validate technical fit, outline implementation effort, and build prospect confidence.
- Provide demo environments or proof-of-concept configurations as needed.
Performance Optimization
- Track KPIs such as traffic, conversion, and revenue impact.
- Recommend and implement data-driven improvements.
Training & Documentation




- Deliver enablement sessions and write step-by-step guides for client teams.
- Turn successful rollouts into reusable playbooks.
Product Feedback
- Collect client insights and submit clear, prioritized requests to Product and Engineering.
**QUALIFICATIONS**
- 5+ years leading SaaS implementations or workflow-driven projects (AI, automation, or data platforms preferred).
- 3+ years supporting enterprise accounts and managing multi-stakeholder relationships.
- Proven experience partnering with sales teams to close complex technical deals.
- Strong analytical skills; familiarity with SQL or Python is a plus.
- Excellent verbal and written communication, equally effective with business and technical audiences.
- Self-directed and adaptable, comfortable in fast-moving environments aligned to U.S. time zones.
**BENEFITS**:
- Fully remote work with versátil scheduling.
- Collaborative, high-growth environment with close ties to product, engineering, and sales.

📌 Customer Success Manager (Ciudad de México)
🏢 Growth Troops
📍 Ciudad de México