Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.
- We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!
Position Overview
Performs all aspects of Collection operations to ensure timely and accurate filing of government and third party medical claims, ensures maximum reimbursement collection efforts and complies with corporate, FDA, and HIPAA regulations and procedures. The Sr. Billing and Collections Specialist will report to the Credit, Billing and Collection Sr Manager.
Responsibilities
The following represents the primary responsibilities of the position. Other duties may be assigned as needed
- Supervising and coordinating activities of the Billing Customer Service and Collections department
- Address claims correspondence, denials and questions from third parties
- Assist in preparation of reports and analyses, setting forth progress, trends and appropriate recommendations and conclusions.
- Work as part of the support team, including but not limited to members of the Managed Care team, the Customer Care teams, and the Billing team to ensure proactive communication regarding insurance changes/issues.
- Identify process improvements and recourse needs to ensure projects are completed according to business specifications.




- Reviews documentation in medical records in order to verify accuracy of charge information and to assist in preparing responses to requests of third party payers.
- Team development through training and mentoring of peers
Key Decision Rights
- Escalation and Audit
- Perform activities and tasks per job profile and experience.
- Escalate issues and concerns timely.
Required Leadership/Interpersonal Skills & Behaviors
- Organization and attention to detail.
- Strong data entry and communication skills.
- interpersonal skills.
- Cross-functional collaboration and multicultural awareness.
- Ability to multi-task and work in a fast-paced and demanding integral environment.
- Ability to perform under pressure and meet tight deadlines
Required Skills and Competencies
- Proven track record for improving process efficiencies and solving problems.
- Strong leadership skills with an ability to motivate dotted line and team members.
- Excellent communication skills both written and verbal, and internal personal skills
- Excellent analytical and problem solving skills.
- knowledge of integrated medical billing software preferred
- Very strong Analytical skills.
- Extremely attentive to detail.
- Exceptional organizational skills.
- Transition organizations and management of change
- Accounts receivable reconsolidation and DSO management.
- technical training in medical terminology and ICD-9 coding preferred
Education and Experience
- Bachelor’s degree in accounting, Finance, Administration, or any Business related. MBA a plus.
- Accounting experience.
- +5 years in similar roles
- Experience on medical billing a plus.
- Must have strong attention to detail
- Team leader with an understanding of medical terminology a plus.
- Working knowledge of Microsoft Office (Excel, Word, Outlook, etc.)
- SAP experience a plus.
Additional Information
- The position is hybrid work at our Guadalajara Office.
- Minimal travel required

📌 Sr. Billing and Collections Specialist (Guadalajara)
🏢 Insulet
📍 Guadalajara