**Position Overview**:
**Primary Responsibilities**:
- Manage help desk software or ticket system
- Troubleshooting and managing simple software issues using knowledge base articles and FAQs
- Provide help regarding the company product or services
- Stay up-to-date with updates, and changes within the company
- Research questions on available resources (FAQ manual)
- Delegate difficult problems to the second level support
- Build Customer eComm Dashboards using Looker Software
- Recommend the best visualizations for merchants to utilize
- Manage assigned tasks in project management platform
**Qualifications**:
- Outstanding verbal and written communication in business terms with external customers




- Capability to maintain the highest confidentiality around company proprietary information
- Enjoyment of working with and communicating with people and solving problems
- Ability to multi-task and prioritize while remaining calm and pleasant
- Solid problem-solving skills
- Strong organizational skills
- Experience in SQL required
- Experience with Hubspot a plus
- Experience with Asana, Looker or Tableau are a plus
- SaaS/Software Support experience is a plus
- ** Experience with databases or data modeling a plus

📌 Tech Support Representative (SQL) (Guadalajara)
🏢 Helpware
📍 Guadalajara