At HUGO BOSS, you have the opportunity to contribute your personality, ideas and creativity — because only when we break new ground together can we create something unique. Become part of our team of more than 19.000 employees worldwide and shape your future at HUGO BOSS!
**What you can expect**:
Responsibilities include, but not limited to the following:
- Understand and support retail business processes and functionality focused but not limited to Point of Sale front
- Participate in and contribute to US and international IT related Retail projects
- Gather and document business requirements, processes changes and workflows
- Integrate and implement new processes and solutions into existing system landscape
- Support formal testing conducted by the business for system modifications and fixes
- Manage and monitor system communication (interfaces)
- Create/edit training documentation using a variety of media
- Provide end-user and internal training
**Your profile**:
- 5 years’ experience in similar roles
- Minimum Bachelor’s degree from an accredited college or university
- Able to interface with internal customer and IT Management to communicate complex ideas clearly
- Able to grasp complex technical concepts quickly and produce detailed requirements documents
- Experience in supporting and configuring Oracle Retail Xstore Point of Service (POS) system
- Knowledge of Xstore modules, including sales, inventory, and promotions
- Familiarity with SOVIA (Store Operations Visibility and Insight Analytics) for real-time monitoring and analytics
- Ability to troubleshoot and optimize SOVIA for better performance




- Expertise in supporting SIVIS (Store Inventory Visibility and Intelligence System)
- Knowledge of SIVIS data structures and ability to perform data analysis
- Knowledge of any CRM or eCommerce solutions is preferred
- Gather and document business requirements, processes changes and workflows
- Create/edit training documentation using a variety of media
- Able to occasionally travel internationally - valid passport required.
- Ability to define problems, collect data, establish facts, and draw valid conclusions; ability to deal with problems involving several concrete variables in standardized situations; ability to prioritize and manage commitments and adjust to changing priorities
- Analytical, independent, structured, and careful work attitude, as well as organizational talent and assertiveness
- Excellent oral and written communication skills in English
- Speaking other languages like German, Spanish or Portuguese is a plus.
- Able to lift 50lb
**Your benefits**:
**HUGO BOSS** offers a comprehensive benefits package which includes:
- Robust compensation package above the legal requirements
- Flexible office hours
- Birthday off
- Exclusive employee discounts
- Comprehensive wellness programs to promote health & well-being
- Continuous development
- Life and career plan
We are a integral company with our employees representative of the world at large. Our inclusive culture embraces each person’s authenticity and individuality. We are committed to equal employment opportunity. And we believe our equitable work environment helps unleash your full potential and inspires you to thrive.

📌 Sr. Support Analyst, Retail (Ciudad de México)
🏢 Hugo Boss
📍 Ciudad de México