**Key Responsibilities**:
- Application Design & Build: Lead functional modules implementation for iScala ERP, identifying and resolving complex business scenarios while assisting support to end users, ensuring effective deployment of all project delivery phases.
- Functional Deployment: Manage functional deployment responsible for Build, SIT, UAT & End-users Training, serving critical, time-sensitive, and complex iScala ERP implementation.
- Users Support: Take responsibility for the functional deployment, troubleshooting, and ongoing hyper care support of iScala ERP systems, as well as the related Edge Apps ecosystem.
- Must be able to lead Functional Training to iScala end-users.
- Responsible for leading the testing, deployment, and integration of ERP systems.
- Proficient in Advanced Taxation, localization and regional statutory compliance.
- Proficient in Local and USGAAP consolidation and financial reporting.
- Collaborate with cross-functional teams to understand business requirements and translate them into system configurations.
- Conduct training sessions for end-users and provide ongoing support to enhance system usage.
- Perform regular system audits and updates to ensure optimal performance.
- Business Requirements Analysis: Understanding business processes and identifying areas for improvement. Develop and maintain documentation related to system configurations, processes, and support procedures.
- Solution Design:



Designing & configuring iScala ERP modules and related Edge Apps Solutions, complying general standards.
- Mandate localization, electronic invoicing and advanced taxation for all regions complying statutory and regulatory requirements.
- Data Migration: Develop source to target ERP mapping for iScala ERP related functions. Able to develop SQL queries to ETL iScala databases.
- Act as a liaison between business stakeholders and technical teams to ensure alignment on system capabilities.
- Provide advanced troubleshooting on complex systems involving interactions between iScala ERP, databases, external Edge Apps integrations.
- Ensure customer satisfaction through effective communication and problem resolution and comply SLA standards.
**Qualifications**:
- Bachelor’s degree in information technology, Finance Accounting, or related field.
- Minimum of 12 years of experience in functional support of iScala ERP.
- Fluent English (mandatory)
- Strong managed service experience of iScala Financial, Supply chain, Logistics, Project Management, Contract and Service Management advanced functionality.
- Proven experience in leading a team and managing multiple tasks in a fast-paced environment.
- Excellent problem-solving skills and the ability to work collaboratively.
- Strong communication skills, both verbal and written.

📌 Iscala Functional Analyst (San Pedro Garza García)
🏢 Johnson Controls
📍 San Pedro Garza García