**Job Summary -**
- This position will provide system & process support for printing department, following and analysis of specific data. For this position strong analysis skills are essential. Main task: to process customer´s purchase order process and follow up. Supports day-to-day support activities and transactions (training, quotes, credits, returns & replacements, changes, relocations, cancellations, disputes and archiving all transactions documentation)
**Years of experience needed - 2-3**
**Technical Skills**:
- Fluent English spoken and written.
- Customer-facing role in the specified assigned Region.
- Excellence in customer service
- Ensure high level of professionalism during all interactions with customers and prospects.
- Prioritize workload.



High attention to detail and proven organization and administration skills.
- Zero client escalations and adherence to all SLAs
- Exercise judgment within defined practices and policies in selecting methods and techniques for obtaining solutions.
- Thrives working in a fast paced/high revenue environment, demonstrates a high sense of urgency. Meeting with Specific Schedules for coverage of assigned activities.

**Certifications Needed**:
- Bachelor's degree or equivalent education and experience.
Pay: $14,000.00 per month
**Education**:
- Bachelor's (preferred)
**Language**:
- English (required)
Work Location: Hybrid remote in 45116, Zapopan, Jal.

📌 Customer Care Senior (Zapopan)
🏢 Mphasis
📍 Zapopan