**Job Description: Technical Account Manager**
**Location**:Guadalajara
**Wexpand History**:At Wexpand, we connect talent with opportunities. We help foreign companies build high-performance teams in Mexico with a modern and human approach. We believe in talent, technology, and ideas that connect people. We're looking for someone who shares those values and can translate them into compelling designs.
**About the role**:You operate as a Technical Account Manager when you are on-site and make valuable contributions to our customers because of your expertise, working closely with other Technical Operations teams. You pride yourself on offering top-notch, customer-focused solutions by being able to understand and pre-empt needs, as well as deliver personal, on-the-ground value and assistance, spotting gaps and implementing changes.
**Key Responsibilities**:
- Maintain an outstanding level of customer service focus whilst dealing with customers.
- Provide exemplary support to our customers, internal and external.
- Ensure all work is logged and updated using our proprietary ticketing system.
- Have the ability to work under pressure.
**Qualifications**:
- Advanced English C1,C2
- Bachelor´s degree
- Experience working with PC software/hardware, Networking devices, Windows OS
- Exposure to networking technology
- Flexible coverage schedule to accommodate occasional evening and weekend work
- Experience with Windows OS, Android/IOS, Desktop Support, SAP
**Soft Skills**:
- Solid communication skills
- Problem-solving skills
- Active listening
**Technical Skills**:
- An understanding of analogue and digital circuits (E1, STM-1, Metro E)
- Network experience to include TCP/IP, LAN's, WAN's, Routers
- Although not required, Portuguese language will be considered a plus
- Demonstrated experience with Helpdesk/Desktop Support/Technical Support within an enterprise environment
**Schedule**:
- Monday to Friday from 8am to 5pm (tentative)
- Onsite
Tipo de puesto: Jornada completa
Sueldo: $25,000.00 al mes
Tipo de jornada:
- Lunes a viernes
Lugar de trabajo: Empleo presencial