As a **Credit Reporting Associate (Operational Compliance)**at Concord Servicing, you will investigate and resolve credit report disputes submitted by consumers, ensure compliance with the Fair Credit Reporting Act (FCRA) by thoroughly reviewing credit information, verifying accuracy, and addressing any discrepancies or potential errors related to a person's credit history. The **Credit Reporting Associate** will communicate directly with consumers to understand their concerns and may handle cases involving alleged identity theft or fraud.
Collect payments on overdue accounts and locate debtors to make collection arrangements.
- Outbound collection calls on accounts from 16 - 180 days delinquent (Predictive Dialer and/or manual)
- Speak to debtors on behalf of the client using clear language, explaining their amounts owing and determining a plan of action.
- Receives payments over the phone via Credit Card or Check.
- Document customer accounts in an accurate and timely manner.
- Sending letters, statements, payment histories
- Handling customer complaints and resolution paper work
- Maintain and achieve monthly goals given.
- Able to react to change productively and handle other tasks as assigned.
**Requirements**:
- Call center/collections experience
- FDCPA and State Regulations
- Excellent analytical and communication skills. Good grammar, voice and diction.
- Knowledge of loan calculations
- Adequate Typing skills, 10 Key, Word, Excel, Microsoft Outlook
- Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals.
- Ability to read, write and speak English fluently. Bilingual (English/Spanish) a plus.
- Must be willing and able to work in excess of 40 hours per week when business conditions or special projects make such scheduling necessary.
**Benefits**
Salary 10,600
Guaranteed Bonus 7,000 first month
Food Vouchers 2,000
Internet Bonus 400
Medical Insurance
Life Insurance
Dental Insurance
📌 Collection Specialist (Ciudad de México)
🏢 Concord Servicing
📍 Ciudad de México
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