At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Join Team Amex and let's lead the way together.
**Responsibilities**:
- Responsible for ensuring the seamless and efficient operation of critical IT platform
- Leveraging ITIL principles, manage incidents, problems, and changes, while proactively monitoring performance and coordinating equipment installations
- Contribute to the development and maintenance of runtime automation and tooling to streamline operational processes and improve efficiency
- Collaborate with software engineering and infrastructure teams to troubleshoot and resolve runtime issues, including performance bottlenecks, scalability challenges, and system failures
- Contribute to the design and implementation of monitoring, alerting, and logging solutions to proactively identify and address potential runtime issues
- Strong focus on data-driven decision making, continuous improvement, and a proactive approach to risk mitigation to ensure the highest levels of operational excellence
- Manage your own time, and work well both independently and as part of a team
- Good attitude, communication, willingness to learn and collaborate
- Bring a culture of innovation, ideas, and continuous improvement
- Challenging status quo, demonstrate risk taking, and implement creative ideas
**Qualifications**:




- Preferably a BS or MS degree in computer science, computer engineering, or other technical discipline
- 4+ years of software experience with proficiency in either Java or Python language
- Very Good Understanding of Machine Learning Models, Spark, Linux, Spring Boot, React JS, MySQL, Couchbase, Postgres, GraphQL etc.
- Knowledge of GCP and Kafka processing pipelines is highly desirable
- Excellent problem-solving and troubleshooting abilities, with a focus on understanding and addressing runtime issues in Production, in a timely manner
- Strong communication and collaboration skills, with the ability to work effectively in a cross-functional team environment
- Monitor system performance and proactively optimize data pipelines for efficiency. Troubleshoot and resolve issues
- Experience in software engineering is a plus
- Experience with CI/CD environment and tools is a plus
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Versátil working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities

📌 Sr Assoc-tech Ops Support (Ciudad de México)
🏢 Amex
📍 Ciudad de México