We are seeking a highly experienced Senior SRE Lead to lead reliability engineering and observability initiatives for critical platforms supporting GM Financials’ ecosystem, with a primary focus on Salesforce and Microsoft Azure environments. This role will be responsible for establishing and scaling SRE practices, driving operational excellence, and ensuring high availability, performance, and resilience of business‑critical applications. The ideal candidate will bring deep expertise in cloud‑native architecture, observability frameworks, and enterprise‑scale production support, along with strong leadership capabilities in a general delivery model.

Key Responsibilities - SRE Leadership & Strategy

Lead the SRE function for Salesforce and Azure platforms, defining the roadmap and maturity model

Establish and drive SRE best practices, including SLIs, SLOs, and error budgets

Build and mentor a high‑performing SRE team across onshore and offshore locations

Collaborate with GM Financial stakeholders, product teams, and engineering leadership Platform Reliability (Salesforce & Azure)

Ensure high availability, performance, and scalability of Salesforce applications and Azure‑hosted services

Lead major incident management (P1/P2), including triage, stakeholder communication, and resolution

Drive root cause analysis (RCA) and implement preventive measures

Manage production stability across integrations between Salesforce and Azure services Observability & Monitoring

Design and implement end‑to‑end observability across Salesforce and Azure ecosystems

Establish unified monitoring across logs, metrics, and traces

Implement and optimize tools such as Azure Monitor, Application Insights, Splunk, Datadog, or similar

Define dashboards, alerting strategies, and actionable insights for proactive issue detection

Drive automation across incident response, remediation,



and operational workflows

Implement Infrastructure as Code (IaC) practices using tools such as Terraform, ARM templates, or similar

Enhance CI/CD pipelines for Salesforce and Azure deployments

Enable self‑healing systems and reduce manual intervention Cloud & Integration Engineering

Optimize Azure infrastructure for performance, resilience, and cost efficiency

Support Salesforce platform stability, including integrations, APIs, and middleware components

Work closely with integration teams to ensure reliable data flows and system interactions Governance, Risk & Compliance

Ensure adherence to GM Financial’s security, compliance, and regulatory requirements (including SOX)

Maintain audit‑ready processes, documentation, and operational controls

Participate in governance forums, audits, and compliance reviews

Required Skills & Qualifications
Technical Expertise

Strong experience in SRE, DevOps, or Production Engineering roles

Hands‑on experience with Microsoft Azure (mandatory)

Experience supporting Salesforce platforms (Sales Cloud, Service Cloud, integrations)

Expertise in observability tools (Azure Monitor, Application Insights, Splunk, Datadog, etc.)

Strong scripting/programming skills (Python, PowerShell, or similar)

Experience with CI/CD tools (Azure DevOps, GitHub Actions, Jenkins)

Familiarity with Infrastructure as Code (Terraform, ARM, Bicep)

Operational Excellence

Proven experience in managing high‑availability production environments

Strong understanding of incident management, RCA, and problem management

Experience defining and managing SLIs, SLOs, and error budgets

Leadership & Stakeholder Management

Experience leading distributed/global teams

Strong communication and stakeholder management skills

Ability to operate in a fast‑paced, high‑impact environment

Strong decision‑making and problem‑solving capabilities

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📌 Lead SRE Engineer (Ejido de la Finca)
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