**QA - High level of Excel**
**Work Mode**: On-Site
**Location**: Mexico City - We work Lomas de Chapultepec
**English**: Advanced
**Requirements**:
- Graduate with 3-5 years experience of Contact Center.
- More than 2 years of experience in quality function of Spanish calls.
- Client interaction experience is must.
- Excellent spoken and written communication skills for Spanish language.
- Should be able to communicate in English language also (Verbal & Written).
- Must have worked with process excellence/operational excellence/transactional quality.
- Exposure to MS Power point, Visio, Micro Strategy would be an added advantage.
**Key Responsibilities**:
- Develop queries using Boolean and temporal logic to deliver the foundation for analysis to objectives agreed with the customer.
- Perform analysis of query/call listening results in line with customer objectives to develop business cases.
- Compile analysis results and create presentations.
- Interacting with clients on presented data & results.

📌 QA Analyst - Contact Center (Ciudad de México)
🏢 Valce Talent Solutions
📍 Ciudad de México