The Senior HRIS Analyst supports our general Human Capital Management/HRIS systems (Core HR, talent acquisition, learning, performance, etc.) to keep HR operations running smoothly, while taking ownership of key system domains, contributing to their ongoing roadmap, and participating in broader HRIS projects including system upgrades, enhancements, and process improvement initiatives.

In this role, the Senior HRIS Analyst also serves as the primary functional subject matter expert (SME) and HRIS team advocate within the ServiceNow HR Service Delivery (HRSD) ecosystem. Working closely with the ServiceNow product owner, this individual works within the HRIS team to identify and communicate business needs and contribute to the functional roadmap for HRSD enhancements. This individual also owns user acceptance testing (UAT) for all net new and modified HRIS workflows. This person also monitors and supports the ADP Vantage-to-ServiceNow integration, partnering with IT integration teams to ensure HR data flows accurately into ServiceNow to support global HR workflows.

Beyond day-to-day system support, this role takes an active continuous improvement stance — regularly assessing how the HRIS team uses ServiceNow, identifying opportunities to enhance workflows and processes, and leveraging ServiceNow reporting, Excel, and AI-assisted analytics to surface ticket trends, bottlenecks, and actionable insights for the broader HRIS team.

Responsibilities

Maintain knowledge across Human Capital Management/HRIS systems (HR, payroll, talent acquisition, learning, performance, etc.)

Serve as a subject matter expert and owner of at least one HCM system

Maintain relationships with IT and/or software vendor to escalate tickets, manage releases, and stay informed of roadmaps

Collaborate with HRIS team members, HR, Payroll, IT, and other appropriate teams to recommend system and process enhancements

Participate in system implementations, upgrades, and testing

Serve as an advocate for HRIS and HR practitioners with IT and other business areas





Use data to inform system strategy, efficiency opportunities, and process improvements

Optimize the use of AI appropriate to HR applications

Use ticketing system to provide front line support to users and identify support trends

Write and run reports from HRIS systems

Create audits to maintain data integrity

Maintain confidential information according to global and local data privacy laws

Communicate technical information to users at all levels of the organization

Participate in broader HRIS projects including regular system upgrades, enhancements, and changes that support process improvements and the evolving HR operations landscape

Qualifications

Bachelor’s degree in MIS, Computer Science, Information Technology, or comparable technical/educational discipline strongly preferred

A minimum of 5 years’ progressive experience in a related field preferred

5+ years’ experience working with technical support of Human Capital Management systems

3+ years’ experience working with technical support of ServiceNow or a similar service delivery ticketing system

Knowledge, Skills, and Abilities

Experience participating in the implementation and testing of at least one cloud-based system

Experience using ServiceNow preferred

Strong Excel skills

Experience using databases and creating reportsExperience working with Human Resources data and processes

Strong organizational skills

Self-starter, able to effectively prioritize activities with little direction

Ability to foster and maintain strong professional relationships within and outside the department

Ability to clearly communicate verbally and in writing

Benefits

Health and Wellbeing: Combined Health Insurance (Dental and Vision), Employee Assistance Program, Wellness program

Financial Benefits: Competitive pay, Profit Sharing, Life and Disability Insurance, Tuition Reimbursement

Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Bereavement

Additional Perks: Employee Assistance Program, Employee Discount Program and more!

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📌 Senior HRIS Analyst - Costa Rica (Centro)
🏢 World Wide Technology
📍 Centro