Job Overview As a Main Gate Agent, you are the first and last point of contact for our guests, setting the tone for a secure, welcoming, and seamless arrival and departure experience at One&Only; Palmilla.
Responsibilities Provide a warm, professional welcome and farewell to all guests, residents, and visitors
Control and document all arrivals, departures, visitors, vendors, and vehicles entering the property
Ensure all access through the main gate is properly authorized, registered, and monitored
Manage and control golf cart traffic and guest parking access
Monitor CCTV systems and report any irregularities
Coordinate and verify restaurant and spa reservations for access control purposes
Maintain control of restricted access points, including back‑of‑house and villa access doors
Issue and control exit passes according to established procedures
Respond effectively to emergencies and support incident management protocols
Provide First Aid assistance when required
Ensure the property remains secure during low or non‑operational hours
Utilize operational systems such as Alice, Opera, Outlook, and OpenTable to support daily operations




Maintain familiarity with Executive Committee members, owners, and Palmilla community members to ensure seamless and discreet access
Qualifications Professional with a combination of security awareness and exceptional guest service, calm under pressure, attentive to detail, and committed to delivering a safe and welcoming environment at all times
Advanced English proficiency (spoken and written); additional languages are an asset
High school diploma or equivalent
CPR and First Aid certification preferred
Previous experience in security, hospitality, or guest‑facing roles is highly desirable
Strong communication and interpersonal skills
Excellent organizational skills and attention to detail
High level of responsibility, integrity, and reliability
Ability to handle sensitive situations with discretion and professionalism
Strong problem‑solving skills and ability to act quickly in emergency situations
Guest‑oriented mindset with the ability to remain calm, courteous, and professional at all times

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