Network Infrastructure Engineer - Mexico City, Mexico - Contractor
We are a UK based IT company and we are currently seeking a Tier 3 NOC Engineer to work in Service Operations Centre team in Mexico City from our clients office, supporting the customers networks using the companies toolsets and processes.
The Tier 3 engineer will provide technical support for a variety of products and services with the main focus of Managed Networks and Security, Unified Communication and fixed connectivity supplied to our customers.
**Key Responsibilities**:
- Remotely support and identify issues affecting customer systems and services, then perform top-tier diagnosis with a view to resolution or further escalation.
- Provide an escalation route within SOC for Tier 1, Tier 2 and Tier 3 support functions
- Resolution of full range of technical support issues.
- Provide proactive monitoring and management of services to all customers.
- Ensure that all company processes, procedures, and standards are adhered to at all times.
- Provide ownership of operational processes and escalate issues to internal support teams (such as Technical Services and PMO) as and when required.
**Ideal background**:




- A minimum of five years providing network/security solutions in a technical support role to a high technical level
- Experience with the advanced functionality of networking equipment, i.e. Routers, Switches, Firewalls, wide area communications, cloud compute and security, SDN's
- Experience of the following vendor products; Fortinet, **Juniper,** Cisco, Palo Alto, Aruba
- Expert knowledge of connectivity technologies (LAN/WAN/Wireless/SD-WAN)
- Advanced Experience in configuring and troubleshooting networking protocols.
- Willingness to learn new technologies using self-learning and dedicated training techniques.
- Working under pressure, multitasking between simultaneous projects and responding to
deadlines.
- Operational experience of Wireless technologies is required
- Operational experience of shared compute and virtualisation technologies is desirable.
- Good English speaking skills are must
Tipo de puesto: Tiempo completo
Sueldo: $40,000.00 - $60,000.00 al mes
Incentivos:
- Opción a contrato indefinido
Lugar de trabajo: Empleo presencial

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