Responsible of setting up and maintaining computer networks within an organization. Offer support to users (internal users, customers, and suppliers), and troubleshoot any problems that arise within and SLA framework.
Ensure the integrity of high availability of network infrastructure (computer, voice, firewall) to provide maximum performance for users, partnering with its peers in North America.
Train new hires on the use of their technology work tools, along with the preparation, assignation and recovery of the IT assets from the employees for the company.
To provide technical support to users in an efficient and accurate manner assuring user value is maintained to the standards set in the company.
Identify and propose technological improvements to user devices and office IT equipment.
Duties Configure and install Element domain image to computer and mobile equipment and peripherals under Element standards and processes
Provide onsite and remote support to all Mexico offices users for computer and utility software related issues
Ensure proper recording, documentation, and closure of onboarding and offboarding processes with employees of their IT assets assigned/decommissioned
Tracking, routing,



and redirecting problems to the internal IT teams (local or abroad) to correct issues and fulfill IT request
Configure and install personal computing software and peripherals, help in the installation and configuration of servers, routers, switches and other network or telecom devices
Monitor network performance and integrity, troubleshooting network problems and outages. Give Support to Site assets and ensuring high availability
Collaborating with the L1, L1.5 and L3 support teams from DSS, Telecom, Network, Servers, Data and Applications teams
Responsible for the IT equipment and spare parts inventory in Mexico. Safeguarding, usage, warranties, and recovery of the equipment for use by the Element employees
Education and Experience Proficiency in English
Working knowledge of help desk software, metrics, and service management
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills
High customer service orientation
BS degree in Information Technology, Computer Science or equivalent

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📌 Specialist, Info & Service Desk (Heroica Puebla de Zaragoza)
🏢 Element Fleet Management México
📍 Heroica Puebla de Zaragoza