DATAMARK, Inc. is looking for a dedicated and detail-oriented QA Analyst for Contact Center to join our quality assurance team. As a prominent provider of business process outsourcing solutions, we are committed to ensuring that our services meet the highest standards of quality. The QA Analyst will play a vital role in assessing and improving our processes, products, and services to ensure customer satisfaction.

Base pay range
MX$1.00/yr - MX$2.00/yr

In this position, the QA Analyst will be responsible for analyzing requirements, creating and executing test plans, identifying defects, and ensuring that deliverables meet specified quality standards. The idóneo candidate will have strong analytical skills, a keen eye for detail, and a deep understanding of QA methodologies and tools.

Responsibilities

Demonstrates complete familiarity with all aspects of quality of Contact Center activities such as calls and other channels of interaction including performance, professionalism, ethical standards, policies, guidelines, and procedures

Monitors contact-center performance, working with supervisors to implement improvement plans

Prepares quality reports by collecting, analyzing, and summarizing information and trends





Maintains all records of QA activities, including QA-identified issues

Collaborates with Training and Compliance, and other departments, to direct QA issues to appropriate existing channels for investigation and resolution

Participates in periodic calibrations, as well as quarterly center evaluation programs

Stay up to date with industry best practices and emerging technologies related to quality assurance

Requirements

High School Diploma, Bachelor's degree or higher in Business or related field preferred

Experience in a QA Analyst role or similar position with a proven experience in implementing process/quality improvement tools and techniques

Strong knowledge of QA methodologies, tools, and processes

Excellent verbal and written communication skills

Proficiency in Microsoft Excel

Benefits

Todas las prestaciones de ley

Cafeteria

Pago semanal

Capacitacion pagada

Seniority level

Entry level

Employment type

Full-time

Job function

Quality Assurance

Industries

Non-profit Organizations

Primary and Secondary Education

#J-18808-Ljbffr

📌 Bilingual Quality Analyst Contact Center (Ciudad Juárez)
🏢 DATAMARK
📍 Ciudad Juárez