**Darwin North America is a leading provider of wired and wireless data systems, CCTV & IP-based video surveillance systems, IT equipment installation and maintenance services across 50 US States.**
**We are an American company of managed technology infrastructure services for end users. We provide immediate, precise, punctual, and specialized attention, as well as the prompt resolution of any incident that occurs in service companies.**
**Job Position: Service Desk Analyst (not remote)**
**Specific Duties and Responsibilities**:
- Task Management
- Processing Material shipments and tracking
- Perform Store Pre-calls to inform the site about upcoming work
- Provide project documentation to technicians
- Other support as needed
- Data Integrity
- Assisting with project documentation
- Ensuring project data is accurate
- Communication
- Establish and maintain a positive and collaborative working relationship with others,



both internal and external
- Surfacing escalation concerns
- Offer solutions for process improvements
**Qualifications and Experience Required**:
- Proficiency in the Microsoft Outlook
- Ability to communicate effectively across multiple departments
- Ability to accurately track, troubleshoot and problem solve
- Exceptional organizational skills
- Any relevant certifications a definite plu
- **To apply, please submit your resume in English. We look forward to speaking with you!**_
Pay: $10,000.00 - $11,500.00 per month
Application Question(s):
- You have experience in managing Office 365 packages, customer service, and technical support.
**Language**:
- English (required)
Work Location: In person

📌 Service Desk Analyst - Advanced English Required (Mérida)
🏢 Darwin North America
📍 Mérida