**About the Role**
Uber is revolutionizing instant delivery and making dining effortless: from eating locally to ordering groceries to celebrate with a bottle of wine. The options are endless. Working at Uber means delivering on all possibilities, not just for customers, but for merchants trying to grow their business, and for delivery partners searching for earnings opportunities.
Within the Quality team, you will ensure that both customers and delivery partners have the best experience possible when using our platform. In this role, you will focus on process improvements across our Delivery Marketplace in Latin America. Your projects will directly improve our marketplace's reliability, timeliness, and delivery experience.
You'll work closely with cross-functional teams-including Product, Operations, and Customer Support-to understand root causes of delivery issues. Build and present compelling business cases backed by data to drive alignment.
We are looking for an outstanding individual who is passionate about designing and building creative solutions to our most complex problems! We're looking for someone who is independent, resourceful, and proactive: a self-starter who challenges the status quo, brings bold ideas, and knows how to prioritize and push initiatives forward.
- Proactively search for process improvements and app features that can enhance the delivery quality and experience in the platform. You will find ways to support delivery partners to meet and exceed the customer expectations across all types of deliveries, including Restaurant, Grocery, and Retail.




- You will contribute to the delivery partner's engagement and progression in the platform, by owning our loyalty program and benefits. You will lead product rollouts, ensuring that they land successfully and deliver measurable impact in our operations.
- Scope and execute multiple projects aimed at improving the platform's reliability. Own the execution of projects from design to release. From scoping initiatives and measuring their impact, to stakeholder alignment and technical implementation, taking accountability for the project outcomes and communication.
- Foster collaboration and facilitate teamwork with local and general partners, including cross-functional stakeholders across operations, product, customer support, policy, and legal to scope, test, and implement the initiatives.
- Leverage a structured, data-driven approach to tackle challenges at scale. Find root causes of delivery issues on large datasets, build and present compelling business cases to drive key business decisions, define critical metrics and develop dashboards to track business performance, and report findings to leadership teams.
**Basic Qualifications**
- **Data-driven mentality**:
- Ability to understand and define problems using data and objective analysis. Experience with SQL, Python,



or similar data tools.
- ** Planning & organization** - Ability to consider all the tasks and resources required to complete the work, and to execute systematically and efficiently.
- ** Learning agility**:
- Ability to acquire new skills, learn from experience, embrace and adapt to new challenges, and thrive under changing conditions.
- ** Bachelor's degree** - Bachelor's degree in a quantitative or analytical field (Engineering, Economics, Finance, Data Science, etc.).
- ** Bilingual** **proficiency**:
- English and Spanish proficiency.
**Preferred Qualifications**
- **Strategic mindset** - Ability to consider the implications of a decision and prepare accordingly, while also leading the execution phase of the designated course of action.
- ** Mobilize cross-functional teams** - Ability to develop and leverage relationships to gain buy-in from a diverse set of stakeholders, bringing people together to support ideas.
- ** Problem solving** - Ability to resolve issues and overcome challenges by using available resources and methods effectively, having the tenacity to persist and achieve goals.
- ** Communication skills** - Clear storytelling and presentation skills to interpret and present data to various audiences in an engaging and comprehensive manner.
- **Experience** - 1+ years of solving analytical problems in tech, consulting, or similar industries or equivalent practical experience with a Master's degree or evidence of exceptional ability (honors and awards) with a Bachelor's degree.

📌 Product Strategy & Analytics Coordinator (Ciudad de México)
🏢 Uber
📍 Ciudad de México