Overview
Remote - LATAM

Your Mission: Ensure sustainable revenue growth from active clients by reducing churn through strategic and proactive management of key accounts, positioning Workana as a true business partner.

Responsibilities

Lead assigned accounts, taking full responsibility for their health, growth, and strategy

Serve as the primary point of contact for strategic clients, cultivating multi-threaded, trust-based relationships

Identify and execute opportunities for upsell, cross-sell, and referrals with a builder mindset

Maintain a clear and up-to-date view of each account’s pipeline, forecast, and contractual status

Coordinate effective solution delivery with internal teams

Generate regular reports on key metrics (booked revenue, account health, forecast, placements)

Proactively respond to client requests, anticipating needs and sharing relevant content to maintain proximity

Identify and report with integrity when an initiative is not working, promoting transparency and accountability

Organize and lead regular client reviews to align objectives, gather feedback, and detect churn risks

Deliver candidates ensuring quality and alignment in the selection process

Key metrics / KPIs

Monthly / Booked Revenue: achievement of set targets

Placements: number of candidates successfully placed

Churn Rate: reduction in client attrition

Requirements





Experience in B2B / Enterprise account management, sales, or customer success roles

Proven track record in upselling, cross-selling, and strategic account management

Experience engaging with technical and HR stakeholders; knowledgeable in staffing & recruitment processes, IT roles, and leading candidate delivery for clients

Proficiency in English and/or Portuguese

Availability to travel and meet clients in person

Soft Skills

Strong commercial DNA: proactive, autonomous, results-oriented

People person: excellent interpersonal relationship skills

Builder mindset: ability to create processes or initiatives independently

High responsiveness and adaptability

Technical Skills (nice-to-have)

HubSpot, Salesforce, or other CRM platforms

LinkedIn Sales Navigator, Apollo

Note
Only candidates with experience working in staffing and recruiting firms, or who have worked directly with HR or C‑level executives, and who understand the recruitment process, will be considered.

Benefits
Our company culture values agility, centers on its people, fosters teamwork, and provides room for proposing improvements and implementing changes that pave the way to success. We offer growth opportunities, additional vacation days, fully remote work based on objectives, versátil hours, connectivity support, a laptop and keyboard, plus English classes.

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📌 Account Manager - Strategic Accounts (Centro-Norte)
🏢 Workana
📍 Centro-Norte