At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading‑edge technologies available.

For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.

As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!

Job Overview
We are seeking an AI Automation Specialist to lead the design, deployment, and maintenance of AI agent solutions across the enterprise. In this role, you will bridge the gap between business requirements and technical execution, using platforms like BotDojo to create automated workflows and conversation flows. You will be responsible for the full lifecycle of AI agents—from initial requirements gathering and prompt engineering to system integration, performance monitoring, and user training.



The idóneo candidate combines a strong understanding of conversational AI with intermediate scripting skills and a commitment to maintaining high standards for data privacy and operational efficiency.

Responsibilities

Requirements Gathering and Training - Work with business teams to gather requirements, translate them into technical specifications, and train end‑users on AI agent functionality and best practices

Build and Deploy AI Agents - Design, configure, and roll out AI agents using BotDojo and other approved AI tools, implementing workflows and conversation flows based on business requirements

Technical Support and Documentation - Provide ongoing technical support to users, maintain documentation for all AI agents, and stay current with platform updates and new features

Monitor and Maintain Operations - Track AI agent performance, troubleshoot issues, perform regular maintenance and updates, and ensure optimal functionality across all deployed agents

System Integration and Scripting - Integrate AI agents with existing company systems and databases using scripting languages, and create automated workflows for data processing and agent configuration

Quality Assurance and Compliance - Ensure AI agents meet company security standards, data privacy requirements,



and quality guidelines while maintaining proper documentation and version control

Performance Analysis and Optimization - Analyze usage metrics and performance data to identify improvement opportunities and generate reports on business impact and efficiency gains

Experience, Skills, Abilities, Education, and Certifications

Prompt Engineering – experience in defining clear prompts for complex agents, experience in debugging and tweaking prompts

AI Agent Development - Basic to intermediate understanding of conversational AI, chatbot frameworks, and agent workflow design principles including but not limited to guard rails, evaluations, etc.

API Integration - Basic to intermediate skills in working with REST APIs, webhooks, and system integrations

Database Fundamentals - Basic knowledge of SQL and database concepts for data retrieval and agent connectivity

BotDojo Platform - Willingness to learn or basic familiarity with the platform's interface, configuration options, and deployment processes

Effective oral, written and interpersonal communication skills

Bachelor’s degree in Computer Science, Engineering, Mathematics, Business Management or a related field preferred

We are an equal‑opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.
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📌 AI Automation Specialist (Heroica Puebla de Zaragoza)
🏢 Mitratech
📍 Heroica Puebla de Zaragoza