We are seeking a proactive, detail-oriented, and collaborative **Lead Business Analyst (Salesforce)**to join our team.
**Responsibilities**
- Work closely with business leaders, end-users, and technical teams to gather and document comprehensive business requirements
- Transform business needs into functional and technical specifications, including workflows and process documentation
- Review and analyze current business processes to identify areas for improvement and recommend Salesforce-driven enhancements
- Develop thorough documentation of business workflows and processes within Salesforce
- Assist in the design and execution of test plans to ensure system functionality and reliability
- Verify that solutions align with business objectives while safeguarding data accuracy
- Facilitate communication between business stakeholders and technical teams to ensure alignment and clear expectations
- Host workshops to collect input from stakeholders and refine Salesforce solutions
- Deliver presentations showcasing Salesforce capabilities and proposed solutions to stakeholders
- Conduct training sessions to enhance user understanding and adoption of Salesforce functionalities
**Requirements**:
- Bachelor’s or Master's degree in Computer Science, Information Technology, or a related field
- Minimum of 5 years of experience as a Business Analyst
- At least one year of experience managing and leading development teams
- Strong expertise in utilizing the Salesforce platform
- Hands-on experience with Salesforce Sales Cloud
- Solid understanding of Salesforce Service Cloud functionalities
- Knowledge of Salesforce Consulting principles and practices
- Advanced English proficiency (written and spoken) at a B2+ level or higher
**Nice to have**




- Experience working with Salesforce CPQ
- Proficiency in Salesforce Configuration techniques
**We offer**
- Career plan and real growth opportunities
- Unlimited access to LinkedIn learning solutions
- Constant training, mentoring, online corporate courses, eLearning and more
- English classes with a certified teacher
- Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)
- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
- Flexible work schedule and dress code
- Collaborate in a multicultural environment and share best practices from around the globe
- Hired directly by EPAM & 100% under payroll
- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
- 13 % employee savings fund, capped to the law limit
- Grocery coupons
- 30 days December bonus
- Employee Stock Purchase Plan
- 12 vacations days
- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
- Monthly non-taxable amount for the electricity and internet bills
EPAM is a leading general provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

📌 Lead Business Analyst (Salesforce) (México)
🏢 Epam Systems
📍 México