**Responsibilities**:
- Follow-up customers and machines
- Improve customer relationship
- Implementing the Customer Service strategy
- Set up and grow the MSC in relation to spares, warranty and service
- Service Contract negotiation up to an agreement
- Active follow up on debtor accounts
- Plan together with the Divisional Manager (service and parts turnover, personnel, investments, marketing budget, etc.)
- Monitoring the local competition, price levels and economic development of customers
- Coordinate common issues with the Divisional Manager and the Head of Customer Service from other SOGs in the MSC
- Train and lead the Customer Service staff.
- Administrative and organizational duties within the assigned sales companies
- Hiring and dismissal of Customer Service employees together with the DM and SOG.
- Train and coordinate training for Customer Service employees
**Requirements**:
**_ 1)_**_ _**_Education:_**
- Completed technical or commercial education.
**2)**_Experience:_**
- Experience in a similar position
- Knowledge about the construction and maritime cranes market.
- Experience with cranes or similar machines in regard to maintenance.
**3)**_Special abilities/Skills:_**
- Demonstrated initiative to visualize, organize, manage,



and complete projects in individual and group settings.
- Willingness to travel.
- Ability to work overtime as well as on weekends or on call duty.
- Self-motivated behaviour (specifically in stressful situations).
**_
4) Additional requirements:_**
- Must maintain a valid driver’s license, and passport at all times.
- Ability to travel to the U.S. for business is a must (example: B1/B2 visa)
**5)**_ Foreign Languages:_**
- English language proficiency for understanding documentation and communication.
**_
6) Location:_**
- _ Mexico City and Queretaro._
**One Passion. Many Opportunities.**
**La empresa**:
Liebherr es una empresa tecnológica familiar que no sólo es uno de los mayores fabricantes de maquinaria de construcción del mundo, sino que también ofrece productos y servicios de alta calidad y orientados al usuario en muchos otros campos. El Grupo emplea a unas 48.000 personas en más de 140 sociedades en todos los continentes.
**Ubicación**:
Liebherr Mexico, S. de R.L. de C.V.
German Centre - Avenida Santa Fe 170 / 2-2-02, Col. Lomas de Santa Fe
1210 México City
México (MX)
**Contacto**:
Karla Valeria Rivera Cedeno

📌 Head of Customer Service Maritime Cargo and Construction Technology (Ciudad de México)
🏢 Liebherr Mexico, De C.V.
📍 Ciudad de México