At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**Main Responsibilities**:
- Operational support for Partners in LAC (Issuers and Acquirers).
- Liaison between Partners, Commercial Teams and Technical teams to ensure our processes delivers the best partner experience
- Operational Trainings (Disputes, Fraud, Finance).
- Document & Maintain Servicing Processes.
- Schedule and Facilitate project meetings.
- Provide weekly status updates, including the identification and escalation of risks and issues.
- Understand of AXP network products and awareness of best practice of the card industry.
- Comprehension of AXP solutions to Bank partners.
- Assessing of new solutions applicable to existent partners.
- Support efficiencies to improve time-to-market.
- Drive innovation, best practices in a multiple complex environment.Guarantee BOP adherence from participants.
**Qualifications Required**:
- Advanced verbal and writings skills in **English and Spanish**. Portuguese is a plus.
- Proven experience on Servicing Processes and Project Management.
- Process Oriented and Strategic thinking with B2B and B2C focus.
- Ability to influence and communicate with multiple levels of leadership and across departments.




- Ability to push back and provide alternative solutions when a challenge is presented by internal or external stakeholders.
- Desire to lead as well as perform Operational activities.
- Ability to build strong working partnerships with internal business partners, technical partners and vendors.
- Able to form a clear high-level vision of project understanding while maintaining focus on individual tasks/objectives.
- Ability to quickly identify hidden impacts and/or risks.
- Initiative to continually develop and learn new processes and methods; it’s quick to adapt to ongoing changes in the enterprise.
- Pursuit to challenge the status Quo.
- Ability to manage and integrate different teams for Operational issues and liaison with technical teams do determine the root cause.
- Ability to work autonomously in multiple projects with an excellent organization, time management, project management skills with ability to deliver on commitment with tight timelines.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to general on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities

📌 Project Analyst I (Ciudad de México)
🏢 American Express
📍 Ciudad de México