The **Customer Success Specialist**is responsible for optimizing the Customer Experience lifecycle, handling post-Sales Implementation program management and collaborating with the customer to ensure they are realizing expected value from EFX solutions, as well as driving adoption and retention.
**What you will do?**
- Proactively drive adoption, usage, net retention, and renewals by optimizing customer experience.
- Act as the connecting thread for internal teams with the customer across the customer journey.
- Drive customer advocacy in resolving customer issues from acquisition to adoption to use to value realization.
- Serve as a trusted adviser and advocate for clients.
- Create customer success plan with each client.
- Monitor and maintain customer health.
- Educate clients on business value of solutions.
- Aid customers in usage and value realization of solutions.
- Partner with Account Executive(s) in preparing and conducting quarterly business reviews.
- Drive customer advocacy within Equifax.
- Utilize voice of the customer to inform product roadmaps.




- Coordinate internal COE teams to benefit of customers.
- Provide clients transparency on status of issues/requests.
- Assist with resolution of customer support issues.
**What experience you need?**
- Bachelor's degree in related discipline or equivalent experience.
- 5-7 years of sales experience in management consulting, customer success, account management, business development, or other client-facing role.
- 5-7 years of experience promoting value through the customer experience.
- 5-7 years of experience working with complex, multi-divisional, multi-geographical customers.
- 5-7 years of experience working with cross-functional teams.
- Advanced English proficiency.
**What could set you apart?**
- Exceptional ability to communicate and foster positive business relationships.
- Ability to establish milestones and keep all team members on task.
- Strong project management skills.

📌 Customer Success Specialist (Cuajimalpa de Morelos)
🏢 Equifax
📍 Cuajimalpa de Morelos