In billions of syringes and in every second car worldwide, Datwyler components make an important contribution to the safety of patients and drivers. The high-tech company focuses on high-quality, system-critical elastomer components and holds leading positions in attractive general markets such as healthcare, mobility, connectivity, general industry and food & beverage. With over 25 production sites on four continents, sales in more than 100 countries and over 8,000 employees, the company, headquartered in Switzerland, generates annual sales of more than CHF 1,000 million.
Our employees are the heart of Datwyler - we treat each other with respect, trust and appreciation. We have strong roots and values that have been well established in our 100-year corporate history. Become part of our great team as a...
** Order Fullfillment Representative**
** State the primary function or overall purpose of the position**
Receive and answer inquiries from customers relating to items that include product availability, price, and shipping mode. Notify customer in advance of changes in an order status that they adversely impact customer relations.
** ESSENTIAL DUTIES AND RESPONSABILITIES**:
- Process customer demand
- Establish and maintain working relationships with key personnel at the customer and with customer team representatives in the field.
- Create pick list for Customers
- Follow-up of shipments.
- Monitor inventory levels to ensure plant inventory objectives are met
- Monitor daily production (track open order status through production, shipping, and delivery)
- Manage phase in/phase out to avoid obsolete material




- Monitor Sales as daily basis
- Support Sales forecast process
_This list is not all inclusive and other duties may be assigned as needed._
**_ QUALIFICATIONS_**
- Bachelor’s Degree in business Admin, Engineering or similar
- 3-5 years of experience in an automotive customer service role is required.
- 3-5 years of experience within a manufacturing environment is required.
- Understand and adhere to ISO 9001, IATF 16949 procedures specific to Customer Service process.
- Basic understanding of keyboard, Monitor and Hard Drive, Microsoft Office Software (Excel, Outlook, Word and PowerPoint).
- Bi-lingual (Spanish & English-language capability, speaking, reading & writing
**Competencies**
- Ethical Conduct. Communication Proficiency. Results Driven. Leadership. Sense of urgency, Team Work, Planning Skills, Initiative, Analytical and decision-making skills, ability to manage priorities and crisis situations, Excellent written and verbal communication skills to maintain good relations with customers, suppliers, plant and divisional personnel
**Be yourself at Datwyler**
We are convinced that people make the difference. At Datwyler, you will experience diversity and a wide range of career opportunities that only an international company can provide. Together, we are increasing our agility, accelerating digitalization and fostering sustainability. For motivated and talented employees, we offer interesting development opportunities with training and assignments in a global environment. With us, you can contribute with all of your creativity and all your ideas.

📌 Order Fullfillment Representative (Santiago de Querétaro)
🏢 Dätwyler
📍 Santiago de Querétaro