**Responsibilities**:
- Provide first-level technical support for hardware, software, and network issues.
- Install, configure, and maintain computer systems, software, and peripherals.
- Diagnose and resolve technical problems promptly; perform hardware upgrades and repairs.
- Administer Microsoft 365 (Exchange, SharePoint, Teams, OneDrive), including user accounts, licenses, and permissions.
- Maintain accurate records of support requests and solutions.
- Collaborate with IT team on complex issues and projects.
- Ensure SLA compliance and follow up on resolutions.
- Recommend system and process improvements for efficiency.
**Requirements**:
- BSc/BA in IT, Computer Science, or relevant field
- Preferred: CompTIA A+ or Microsoft Technology Associate (MTA).
- Minimum of 3 years in IT Help Desk, Desktop Support, or a similar technical role.
- Experience administering Microsoft 365 and Azure environments
- Bilingual Proficiency - Fluent in both English and Spanish.



Exceptional verbal and written communication skills in both languages.
- Valid passport required for travel.
- Ability to travel 10-25% of the time as part of job responsibilities.
- Customer Service & Communication: Strong verbal and written communication skills with a customer-focused approach and sense of urgency.
- Technical Expertise: Proficient in troubleshooting hardware/software issues and knowledgeable about operating systems.
- ServiceNow Proficiency: Skilled in using ServiceNow for incident management and asset tracking throughout the IT lifecycle.
- Analytical & Problem-Solving: Strong ability to analyze issues and develop effective solutions.
- Adaptability: Willingness to learn and embrace new technologies and evolving IT practices.
- Attention to Detail: High accuracy in technical tasks and documentation.
- Collaboration: Team-oriented with creativity and cooperative mindset

📌 Bilingual Systems Administrator - IT Servicedesk (Guadalajara)
🏢 The Scoular
📍 Guadalajara