Job Description:
We seek experienced IT Level 2/3 remote technical support for internal and external clients, helping resolve complex IT issues and ensure systems run efficiently.
Qualifications:
Minimum 2-3 years of experience in a related IT support role and proven ability to troubleshoot remotely.
Top-notch problem-solving and troubleshooting skills, including the ability to ask probing questions to accurately diagnose issues. When describing your experience in your cover letter, we encourage you to use the STAR Method (Situation, Task, Action, Result) to showcase your problem-solving skills and achievements.
Proven experience in server management (physical and virtual).
Strong understanding of Active Directory and Group Policy.
In-depth knowledge of network security principles and best practices.
Experience with DNS troubleshooting and management.
Familiarity with configuring and managing managed switches from Aruba, Netgear, Cisco, Unifi, and Zyxel (L2 and L3).
Experience with Windows patching and auditing procedures.
CompTIA Network+ and Server certifications
Experience working with Windows RemoteApp
Excellent written and verbal English communication skills with a clear and concise approach.
Active listening skills and the ability to understand and navigate client accents.
Strong interpersonal skills.
Ability to work independently and as part of a team.




**Responsibilities**:
Manage and maintain physical and virtual servers, ensuring optimal performance and uptime for our clients' systems.
Configure and troubleshoot Active Directory for user and group management within our client environments.
Implement and enforce best security practices to safeguard our network and data, ultimately protecting our clients' information.
Diagnose and resolve DNS issues to ensure smooth network traffic flow for our clients.
Configure and manage managed switches from leading vendors like Netgear, Cisco, Unifi, and Zyxel (L2 and L3) to optimize client network performance.
Manage Windows patching and auditing processes to maintain system security and compliance for our clients.
Provide remote technical support to users, troubleshooting IT-related issues with excellent communication and active listening skills. This includes understanding and navigating client accents and actively probing with clear, concise questions to accurately identify the root cause of problems.
Document technical procedures and maintain accurate records to ensure efficient client support.
Stay up-to-date on emerging technologies and industry best practices, particularly in the cybersecurity domain.
Work Location: Remote
Pay: From $14,000.00 per month
Work Location: Remote

📌 IT (México)
🏢 Tech Solutions
📍 México