Roadside Assistance Coordinator (Trucking)
Location

Remote (Mexico-based candidates supporting U.S. clients)

Work Schedule: Thursday to Monday or Friday to Tuesday

8:00 am – 5:00 pm or 9:00 am – 6:00 pm CT

We're Hiring: Roadside Assistance Coordinator (Trucking)

We are looking for a Roadside Assistance Coordinator (Trucking) to support drivers during roadside breakdown situations and ensure operations continue smoothly and efficiently.

This role is idóneo for someone who thrives in fast‐paced environments, enjoys problem‐solving, and can stay calm under pressure while supporting drivers in real‐time situations.

Role Overview

As a Fleet Maintenance Coordinator, you will be responsible for assisting drivers during breakdown events and coordinating solutions quickly and efficiently.

Key responsibilities include: Supporting drivers during roadside breakdown situations

Managing common issues such as: Tire‐related problems (punctures, blowouts, damage)

Emergency repair coordination
Communicating directly with drivers to provide guidance and reassurance
Coordinating with vendors and service providers for repairs
Managing repair processes and ensuring proper follow‐up
Following established procedures and guidelines to ensure timely resolutions
What We're Looking For





Basic mechanical knowledge and practical understanding of truck and trailer operations

Familiarity with: Common truck fault codes

General repair processes
When to escalate issues to dealerships
Experience in trucking, transportation, dispatch, driver support, roadside assistance, or maintenance coordination is a strong plus
Candidates with 1 year+ of relevant experience will be considered
Comfortable working with systems and managing data; prior maintenance software experience is a plus but not required (training provided)
Strong communication and interpersonal skills
Ability to remain calm under pressure and manage high‐stress situations
Experience with de‐escalation and crisis management
Detail‐oriented with strong follow‐up and organizational skills

Ability to multitask and manage multiple issues in real time

Compensation: 26,000 – 30,000 MXN + benefits (Contractor)

Interested?
If you're looking to grow within transportation, operations, or fleet support, and enjoy solving real‐time challenges in a fast‐moving environment, we'd love to hear from you.

Apply now and be part of a team that trusts you to run the operation when it matters most.

📌 Roadside Assistance Coordinator (Trucking) (Ciudad de México)
🏢 Remoto Workforce
📍 Ciudad de México