## Senior Software Engineer Applyremote type:
Hybridlocations:
Mexico City, Mexicotime type:
Full timeposted on:
Posted Todayjob requisition id:
R35009## Job Description**Who We're Looking For:**
Zendesk is seeking an innovative and motivated Senior Software Engineer to join our growing Engineering & Integration Shared Services team. This role is essential for driving productivity and efficiency across the organization by leveraging cutting-edge tools and processes to address technical business challenges. As part of this team, you will develop software solutions using best-in-class tools and platforms, integrate data across Saa S systems, and enhance the employee and customer experience with Zendesk products.
**Responsibilities:*** **Development & Implementation**: Design, develop, document, test, and deploy standardized solutions using integration, automation, and middleware tools. Integrate Zendesk products, third-party Saa S systems, and data platforms using appropriate tools and methodologies.* **Testing & Quality Assurance:** Develop and facilitate unit tests, conduct system integration testing, and support user acceptance testing (UAT) to validate solutions before deployment. Maintain high-quality standards throughout development.* **Backlog Refinement, Sprint Planning & Daily Stand-ups:** Participate in backlog grooming and sprint planning to prioritize requirements, define tasks, and identify potential issues. Join daily stand-ups to share progress, discuss challenges, and collaborate with the team within a 2-week Agile Scrum sprint.* **AI and Innovation:** Explore and implement next-generation solutions leveraging AI and machine learning to enhance productivity and efficiency across Zendesk. Collaborate with business teams to identify automation,



intelligent workflows, and integration opportunities that drive innovation.* **Collaboration & Communication:** Work closely with developers, IT application owners, solution architects, and business system analysts to deliver high-quality solutions. Communicate technical designs and status updates effectively.* **Retrospectives & Continuous Improvement:** Contribute to sprint retrospectives to evaluate performance and identify process improvements.
**Qualifications:*** **Experience**: 5+ years in backend or integration engineering, designing and developing scalable microservices, distributed systems, and cloud-based solutions.* **Programming**: Advanced proficiency in Java (required); experience with Node.js or Python is a plus.* **API, Middleware & Architecture:** Demonstrated experience designing, building, and maintaining RESTful APIs, middleware, and event-driven microservices architectures, including asynchronous communication using APIs, events, and messaging systems.* **Cloud**: Fluency with AWS serverless technologies (Lambda, Step Functions, Event Bridge, API Gateway, SNS, SQS, SAM, Serverless Framework) or equivalent experience with Azure or GCP.* **Saa S Integration:** Expertise integrating Saa S applications (e.g., Salesforce, Zuora, Net Suite, Workday, Coupa)



and ensuring seamless data flow across distributed systems.* **Testing & Quality:** Strong background in unit, integration, and user acceptance testing; experience with code reviews and enforcing coding standards.* **Dev Ops Collaboration:** Experience collaborating with Dev Ops teams for deployment, monitoring, and scaling.* **Agile:** Proficient in Agile Scrum methodologies, with experience using Jira and Confluence.* **Documentation**: Ability to document APIs, database schemas, and backend processes for maintainability.* **Education**: BA/BS in Computer Science, IT, or related field, or equivalent industry experience; fluent in English.
**Preferred Skills*** **Programming**: Experience with Node.js, Python, or Bash scripting.* **Leadership:** Experience with leading 1-3 person feature teams and mentoring peers* **Low-code/No-code & i Paa S:** Familiarity with i Paa S and low-code platforms (e.g., Workato, Boomi, Mulesoft).* **CI/CD:** Experience implementing and managing CI/CD pipelines (e.g., Git Hub Actions, Jenkins, Travis CI).* **Observability & Monitoring:** Familiarity with observability, logging, and monitoring tools (e.g., Datadog, Splunk, Cloud Watch).* **Security & Compliance:** Understanding of security best practices, governance, data compliance, and privacy standards.* **Data Management:** Experience with ETL/ELT processes and cloud databases (e.g., Dynamo DB, Snowflake, Big Query, SQL).* **Data Orchestration:** Knowledge of orchestration and data transformation tools (e.g., Apache Airflow, Astronomer, dbt, Fivetran).* **Change Management:** Proven ability to drive adoption of new processes and technologies.* **AI/ML:** Exposure to automation using AI, machine learning, or natural language processing. Awareness of Model Context Protocol (MCP).

📌 Senior software engineer (Nezahualcóyotl)
🏢 Zendesk
📍 Nezahualcóyotl