Responsibilities
Be the primary HR contact for the Global Business Services organization
Lead the People and Culture agenda for IT, Finance, GBS, HR, and Product Stewardship
Collaborate with COEs, Payroll, PPSC, General HR Services, and HRBPs to implement global strategies locally
Provide on-site advisory support to team members on change management, organizational design, employee relations, and workforce effectiveness
Coordinate end-to-end talent processes (attraction, onboarding, performance, development, engagement, retention, and internal mobility)
Analyze people metrics (e.g., attrition, absenteeism, time to fill, performance, ER/LR)
Deliver strategic and preventive guidance on workforce planning, market practices, and organizational optimization
Guide communication between global functional HRBPs and local functional leaders
Design and implement local talent development and retention programs
Promote employee engagement, diversity, and inclusion projects
Ensure compliance with local labor legislation,



internal regulations, and global HR policies
Requirements
Bachelor's or Engineering degree required
5+ years of HR experience, including 3+ years in coordination or leadership roles
Experience in GBS, multinational, and matrixed environments
Background in HR operations and service delivery (talent acquisition, compensation, payroll, ER, and performance)
Advanced English proficiency
Working knowledge of Mexican Federal Labor Law (LFT) in corporate settings
People leadership, process improvement, risk management in a GBS environment
Skills
Talent Development
Performance Management
Workforce Planning
Employee Relations
Organizational Design
Data Analysis
Process Improvement
Retention Strategies
Onboarding
Engagement
Collaboration
Communication
Advisory Support
Diversity Promotion
Employee Engagement

📌 Hr business services site manager, gbs (Santiago de Querétaro)
🏢 Jobtailor
📍 Santiago de Querétaro