Position Suite Service Manager at Rosewood Mayakoba
Responsibilities
Team Leadership:
Build, coach, and inspire a high‑performing suite service team capable of delivering exceptional service 24/7 — from wellness‑focused menus and breakfast trays to bespoke celebrations and personalized dining experiences.
Service Excellence:
Uphold Rosewood’s refined service rituals, including meticulous mise‑en‑place, tray presentation, and delivery protocols that embody elegance and discretion.
Collaboration:
Partner closely with Culinary and F&B; leadership to ensure seamless menu execution, item availability, and flawless communication across departments.
Guest Experience:
Anticipate guest needs with intuitive service, safeguarding privacy while creating memorable touchpoints that align with Rosewood’s “Relationship Hospitality” philosophy.




Operational Oversight:
Manage scheduling, cost controls, ordering, and inventory to maintain efficient, commercially sound operations without compromising quality.
Innovation:
Drive creativity through personalized amenities, celebratory set‑ups, and unique in‑suite dining concepts that elevate the guest journey.
Cross‑Department Coordination:
Ensure consistent communication with Front Office, Housekeeping, and Butler/Guest Services for smooth, synchronized service delivery.
Employment Details
Seniority level : Mid‑Senior level
Employment type : Full‑time
Job function : Other
Industry : Hospitality

📌 Suite service manager (Solidaridad)
🏢 Rosewood Mayakoba
📍 Solidaridad