About The Role
Are you passionate about healthcare and ready to build a long-term career supporting U. S.-based medical practices? Key Responsibilities
Answer inbound calls from patients and provide exceptional customer service Schedule, reschedule, confirm, and coordinate patient appointments Maintain and update Electronic Medical Records (EMR/EHR) Perform Verification of Benefits (VOB) and verify patients' insurance eligibility and coverage Assist with prescription refill coordination while following clinic protocols Communicate professionally with patients, healthcare providers, and clinic staff Maintain accurate documentation while ensuring HIPAA compliance and patient confidentiality Why Join Snapscale?
Competitive salary based on experience Annual performance reviews with opportunities for salary increases Stable, full-time schedule aligned with U. S. business hours Long-term career growth and development opportunities Be part of a supportive, collaborative,



and globally growing team Minimum of 2 years of experience in healthcare, medical administration, or a related field Previous experience supporting U. S.-based clinics, medical practices, or hospitals is preferred Familiarity with medical terminology; medical billing experience is a plus Advanced English proficiency (B2 level or higher) and fluent Spanish communication skills Experience using EMR/EHR systems or healthcare management software Strong organizational, multitasking, and problem-solving skills Excellent communication and interpersonal skills Ability to work effectively in a collaborative, team-oriented environment High attention to detail and commitment to delivering exceptional patient support Must be willing to work onsite in Mérida, Mexico

📌 Healthcare virtual assistant | mexico (Yucatán)
🏢 Snapscale Philippines
📍 Yucatán