Overview First Brands Group is hiring for an IT Support Specialist On Site located in San Luis Potosí, Mex.
The IT Support Specialist On Site will assist by
Provide technical support in a Microsoft environment to internal users, ensuring the proper operation of IT equipment, applications, and services. The role involves handling incidents, configuring devices, managing user accounts, and escalating cases when necessary.
Job Duties and Responsibilities
Troubleshoot and resolve technical issues related to hardware, software, networks, and peripherals.
Install, configure, and maintain computers, printers, and mobile devices (Android and i OS).
Manage users and groups in
Active Directory.
Document incidents and solutions using ticketing/Service Desk tools.
Escalate complex issues to higher-level support or external vendors.
Support IT infrastructure and technology upgrade projects.
Ensure compliance with IT security policies and best practices.
Provide basic guidance and training to users on effective use of IT tools.
Education and Experience
Education: Minimum
Associate Degree
(or equivalent technical studies, such as TSU) in Computer Science, Information Systems,



or related field.
Experience: 1–2 years in IT support, help desk, or similar roles.
Driver's License
Technical Skills:
Microsoft 365 (Outlook, Teams, One Drive, basic Share Point).
Active Directory (user and group management).
Basic networking (TCP/IP, Wi Fi, network printers).
Ticketing or Service Desk tools.
Languages
Intermediate English (technical reading and case escalation).
Conversational English preferred
Soft Skills
Communication
Problem-solving
Organization
Teamwork
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status
Seniority level Mid-Senior level
Employment type Full-time
Job function
Information Technology, Engineering, and Project Management
Industries
Automotive, Motor Vehicle Manufacturing, and Manufacturing
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📌 It support specialist (San Luis Potosí)
🏢 FRAM®
📍 San Luis Potosí