Summary Location: Mexico City, Insurgentes
Relocation Support: This role is based in Mexico City, Insurgentes. Novartis is unable to offer relocation support: please only apply if accessible.
Reimagining Medicine Starts With Our People
Looking for an opportunity to make an impact in a general organization? At Novartis, we are reimagining medicine, and our People & Organization team plays a key role in enabling that mission. As a Time Service Delivery Expert (temporary), you will support the delivery of critical time management services, provide solutions to employee inquiries, and help optimize processes that enhance the employee experience.
This temporary position, running through June ****, offers the opportunity to develop your expertise, collaborate with international teams, and contribute to a purpose-driven organization committed to improving and extending people's lives.
About The Role Key Responsibilities
Deliver high-quality time management services while ensuring accuracy, compliance, and adherence to service level agreements
Manage employee and manager inquiries, resolving service requests and escalating complex cases when needed
Support Workday Time processes, user administration activities, and access management requests
Analyze service tickets, identify root causes, and contribute to timely issue resolution
Provide guidance and training to stakeholders on time management processes, policies, and tools
Support personnel cost budgeting activities and perform efficiency and productivity analyses
Contribute to continuous improvement initiatives that enhance employee experience and operational effectiveness
Essential Requirements
Experience supporting Human Resources operations, service delivery, or employee support processes




Working knowledge of Workday Time and time management processes
Advanced Microsoft Excel skills with the ability to analyze and report data accurately
Strong problem-solving skills with experience managing service requests and resolving operational issues
Fluency in English and Spanish with excellent communication and stakeholder management abilities
Desirable Requirements
Proficiency in Portuguese and experience supporting a multicultural or regional workforce is a plus.
Experience working with Human Resources service management tools, ticketing systems, and service level agreements
Commitment to Diversity & Inclusion Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
Accessibility and accommodation Novartis is committed to work with and provide reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e‑mail to ****** and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
Novartis tiene el compromiso de trabajar y proporcionar adaptaciones razonables para personas con discapacidad. Si, debido a una condición médica o discapacidad, necesita una adaptación razonable para cualquier parte del proceso de contratación, o para desempeñar las funciones esenciales de un puesto, envíe un correo electrónico a ****** y permítanos conocer la naturaleza de su solicitud y su información de contacto. Incluya el número de posición en su mensaje.

📌 Time service delivery expert (temporary position) (Xico)
🏢 Human Resources
📍 Xico