Join to apply for the
Claims Analyst II
role at
AIG.
Who we are?
American International Group, Inc. (AIG) is a leading global insurance organization providing property casualty insurance in approximately 70 countries. Our offerings include products and services that help protect assets and manage risks for businesses and individuals.
We are committed to making a positive difference through initiatives like Volunteer Time Off and Matching Grants Programs.
Get to know the business
General Insurance offers a broad range of insurance products through a diversified, multichannel distribution network. The claims function supports this by providing expertise and partnership across different business areas, including Auto claims, which work with stakeholders to ensure cost-effective claim handling and excellent service.
About The Role
The primary purpose of this role is to investigate, evaluate, negotiate, and settle complex claims by analyzing data and documentation according to policy provisions. Typical claims include policy cancellations due to non-pay and denial letters.
Your contribution at AIG
The employee will handle an average of 45 new claims and 135 outstanding claims monthly, based on staffing models.
Primary Responsibilities
Utilize investigation and settlement techniques to achieve cost-effective and timely closure by reviewing documentation, policy provisions, and records.
Contact relevant parties as necessary, including employers, claimants, and third parties like medical providers or auto repair centers.
Use diary systems to resolve issues proactively and ensure timely processing.




Provide timely service, meet all service level agreements, and respond to inquiries per company policies.
Maintain accurate records, determine reserves within authority, identify subrogation and fraud opportunities, and manage key claims inquiries.
Collaborate with managers and vendors to manage complex claims effectively and contribute to best practice procedures.
Demonstrate technical claims competence and handle claims within authority limits.
Accountabilities
Ensure timely, accurate, and customer-focused resolution of claims, minimizing indemnity exposure and legal expenses.
Communicate key claims and portfolio messages to stakeholders.
Maintain financial discipline through reserves and transactions, and interpret policies accurately.
What we are looking for
Experience adjusting lower complexity claims.
Effective prioritization and multitasking skills in a fast-paced environment.
Clear communication skills, both verbal and written.
Proficiency in computer use.
Possession of or ability to acquire adjuster licenses as required by jurisdiction.
Skills in desk management, phone etiquette, time management, and handling difficult customers.
Basic knowledge of legal, regulatory, and procedural requirements.
Experience following up on technical claims audits and improvement recommendations.
We foster a culture of inclusion and belonging, supporting diversity through versátil work arrangements, ERGs, and cultural activities. We are committed to equal opportunity employment and providing accommodations for applicants with disabilities. For accommodations, contact

📌 Claims analyst ll (Nezahualcóyotl)
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