Mc Donald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3 Ds (Delivery, Digital and Drive Thru). Mc Donald’s will accelerate technology innovation so 65 M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive Thrus, through Mc Delivery, dine-in or takeaway.
Mc Donald’s Global Technology is here to power tomorrow’s feel-good moments.
That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a Mc Donald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.
We’re recruiting engineers to join our Global Technology team in Mexico City as we open our Mc Donald’s Global Office in Mexico. Our Mc Donald’s Global Office in Mexico will be a hub for technology innovation and operational support to help us build the solutions that will improve our customer,



crew and employee experience each and every day.
Check out the Mc Donald’s Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.
Job Description Identity Governance Administration (IGA) program encompasses the planning, design, implementation, maintenance, support, and continuous improvement of provisioning and identity governance services across the global enterprise. We are currently searching for an Analyst to join our team. A go-getter with a background of user administration or identity / access management would be adecuado for this role. A background of cybersecurity operations, audit, or data analytics could also be good fit.
Primary Responsibilities
Provide stellar IAM user and stakeholder support
Support project efforts through gathering requirements and assisting with build and validation of modernized IAM capabilities.
Ensure application team alignment of identity governance controls which leverage best practices and establish a solid scalable foundation.
Support implement through data analysis and clean-up and authoring proper project and audit required documentation.
Act as next-level escalation for IAM Operations
Conduct rootcause analysis,



collaborating with Engineering leads to identify bug fixes and/or enhancements
Complete and/or coordinate IGA system maintenance and change controls processes for patching and upgrades
Conduct reporting and data clean-up activities
Pull and prepare audit artifacts
Build and maintain knowledge-based articles
Recommend product enhancements and bug fixes
Recommend process improvements
Continuously seek operations, product and IAM customer experience improvements
Collaborate closely with fellow IAM team members, as well as end-users and IAM stakeholders
Qualifications
2+ years of related hands‑on engineering or analyst experience
1+ year experience with Identity Governance tools and/or processes is preferred
Good understanding of identity/access management and security best practices
Experience with IAM tools such as Saviynt, Sail Point, Active Directory, and/or Azure Entra ID is preferred
Familiarity with workstream tools such as Service Now, Jira, Confluence is a plus
Ability to manage and complete multiple tasks in a fast-paced environment
Well organized, detail oriented, analytical thinker and problem-solver
Collaborative team player, who will work closely with IAM and other teams
Highly developed interpersonal, written and verbal skills with an ability to convey technical concepts in business terms
Knowledge of other IAM practices and systems’ interoperability is a plus
Great technical and process documentation skills
Enthusiastic about learning and incorporating new tools and processes to improve the user experience and build operational efficiencies

📌 Analyst, access governance (Ciudad de México)
🏢 Mcdonald'S
📍 Ciudad de México