About the job
Global Logic family Expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment and be part of the forefront of digital transformation! We offer an opportunity to participate in creating market-defining products using the latest technologies with clients across all industries and sectors. Integral Logic prioritizes work-life balance, which is why we offer flexible opportunities and options.
Requirements Knowledgeable with CRM systems, preferably Sales and Gainsight Proficiency with O365 tools Excellent organizational and time management skills including the ability to prioritize and multi-task activities across many customers at once. Task oriented with the ability to prioritize and shift focus based on customer needs. Ability to engage with C level executives and ability to take feedback from all levels. Ability to understand high level technical aspects of the product, provide business and technical solutions to help customers optimize use of solution, and identification of technical escalation points. Excellent problem-solving skills and ability to navigate challenging situations in a professional manner. Ability to work cross-functionally to bring key functional areas together in order to solve customer requirements. Superior communications skills (presentation,



written, and verbal) and demonstrated ability to communicate/present effectively at all levels of the organization, including executive level. Advanced English skills (mandatory)
Job responsibilities Monitor metrics to accelerate product adoption, influence collaboration and identify opportunities for growth. Review customer analytics, including but not limited to: customer trends, on-time renewals, monthly active usage, and NPS. Identify add-on and cross sell opportunities within an account and pass to assigned sales representative for follow up. Escalating customer needs/issues cross-departmentally and appropriately for key accounts. Communicate “voice of the customer” feedback to upper management and help drive strategic initiatives and program improvement. Identify key customer advocates that can act as a marketing channel through case studies, speaking opportunities, references, etc. Identify opportunities to implement scalable programs which will efficiently and effectively drive customer outcomes at scale. Other duties as assigned and required
Our Benefits 100% Payroll Major medical insurance & life insurance 30 days of Christmas Bonus Saving fund 13% Food vouchers Restaurants vouchers

📌 Customer success associate (Guadalajara)
🏢 GlobalLogic
📍 Guadalajara